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Santa Monica BMW - Service Center

Santa Monica, CA

4.1
1,599 Reviews

1,599 Reviews of Santa Monica BMW - Service Center

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May 04, 2025

Had a really good experience with Service here. They went out of their way to get everything done for us. Everyone is very friendly. It was a pleasure. More

by trninic6
Recommend Dealer
Yes
Employees Worked With
Salvador
May 04, 2025

Drop off was easy and service was great. They were able to get my car’s oil change done sooner than expected. I also was able to get uber to/fro which was such a nice treat. Staff was g More

by Linda C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
May 03, 2025

I needed to upgrade my windshield wipers and decided to use BMW instead of using Autozone or Amazon. Inside the Santa Monica BMW dealership, the parts associate asked me for my vin. I pulled it up and he w More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts
May 02, 2025

Ambiguous upfront pricing. Diagnosis inaccurate. Communication severely lacking where we had to follow-up numerous times. Very disappointing overall More

by Crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Myers
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025

Excellent service, friendly staff, made my experience phenomenal. Highly recommend my service adviser Alex! Excited for my next service More

by PHANTOMCEOCHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 02, 2025

Staff and sales representatives are Courteous, knowledgeable & efficient. The work completed is reliable and trustworthy More

by HCOLLINS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristal Iris Hurtado
May 01, 2025

Service member kept me up to date about my car in a timely manner. I also like that they washed my car and cleaned the inside a bit. It's a very nice amenity. More

by DLHODGE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Mancias
April 30, 2025

Great service as always. Chris in service and their entire team were A+. Just great communication throughout. You can always count on this location to be straight forward wit More

by COREY.ROGERS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Meyers
April 30, 2025

Easy to get an appointment. Service was completed in a timely manner. Very satisfied with the experience More

by dgwebst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Shane Vidanage is awesome, and he deserves a promotion. He was professional and transparent in getting my car repaired. He researched the SULEV warranty for my car, which helped decrease the costs of the More

by Rhodora13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Vidanage
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