Santa Monica BMW - Service Center

Excellent service with a loaner car, you must book in advance. Service agent was Chris Myers, very friendly and gives you updates on your service. I would comeback due to convenience and location. See y advance. Service agent was Chris Myers, very friendly and gives you updates on your service. I would comeback due to convenience and location. See you all next year. More

If you want a loaner- you better plan ahead- at least two weeks! I have an issue with my car that the HVAC makes a smell, they said I would have to pay for it do be addressed- this is a 6 mo old 100k car. If weeks! I have an issue with my car that the HVAC makes a smell, they said I would have to pay for it do be addressed- this is a 6 mo old 100k car. If not for how close this dealership is, I would never go there. More

I find Bill Evans excellent. He is informative and helpful. I have nothing to add to this stupid concept. He is informative and helpful. I have nothing to add to this stupid concept. More

Its good although crowded. Recommend this place overall. Nice people and clean service for my car. Recommend this place overall. Nice people and clean service for my car. More

Fast professional service. Really liked the video that the tech made with his inspection. And I even got a chance to speak with him personally about what he observed. I’ll be b Really liked the video that the tech made with his inspection. And I even got a chance to speak with him personally about what he observed. I’ll be back! More

We have been using SM MBW for service by Manfred for many years and have always had a great experience. years and have always had a great experience. More

Service was great, everything delivered as promised and on time. Car was even washed and delivered clean! Perfect on time. Car was even washed and delivered clean! Perfect More

Big thx to Cristal Hurtado, and the mechanic/s that worked on my car. Cristal was professional, knowledgeable, and friendly. She made my first experience as a BMW owner very pleasant. From the front do worked on my car. Cristal was professional, knowledgeable, and friendly. She made my first experience as a BMW owner very pleasant. From the front door to her desk, everyone was friendly and attentive. Time to drive! More

Very easy-going, low stress, and pleasant human interaction with everybody at Santa Monica BMW interaction with everybody at Santa Monica BMW More

I got a phone solicitation to bring my car in for service. I was offered a free tire alignment and complimentary Uber ride to my office if I would make an appt., so I did. I wouldn't have made the s service. I was offered a free tire alignment and complimentary Uber ride to my office if I would make an appt., so I did. I wouldn't have made the service appt but for the representation. The service rep didn't know anything about the promotion I was offered, but after I visited with a person behind another window, who then had to speak with the service rep and convince him such a thing must have been offered to me, the service rep finished the paperwork and sent me over to a desk, behind which, a person offered to hook me up with Uber but requested a $15 fee. Not wishing to repeat the promotion litany, I walked out and ordered my own Uber. Please don't call me if the staff doesn't know what you are offering. You owe me an Uber ride. More