Santa Monica BMW - Service Center

Big thx to Cristal Hurtado, and the mechanic/s that worked on my car. Cristal was professional, knowledgeable, and friendly. She made my first experience as a BMW owner very pleasant. From the front do worked on my car. Cristal was professional, knowledgeable, and friendly. She made my first experience as a BMW owner very pleasant. From the front door to her desk, everyone was friendly and attentive. Time to drive! More

Check in time was honored and quick. Ride home offered. Great video inspection on wheels and brakes. Text updates on car being finished. Ride home offered. Great video inspection on wheels and brakes. Text updates on car being finished. More

Always a great experience with the Seth ice Dept. Very quick in assessing my car and promptly contacting me. Very quick in assessing my car and promptly contacting me. More

Very easy-going, low stress, and pleasant human interaction with everybody at Santa Monica BMW interaction with everybody at Santa Monica BMW More

I got a phone solicitation to bring my car in for service. I was offered a free tire alignment and complimentary Uber ride to my office if I would make an appt., so I did. I wouldn't have made the s service. I was offered a free tire alignment and complimentary Uber ride to my office if I would make an appt., so I did. I wouldn't have made the service appt but for the representation. The service rep didn't know anything about the promotion I was offered, but after I visited with a person behind another window, who then had to speak with the service rep and convince him such a thing must have been offered to me, the service rep finished the paperwork and sent me over to a desk, behind which, a person offered to hook me up with Uber but requested a $15 fee. Not wishing to repeat the promotion litany, I walked out and ordered my own Uber. Please don't call me if the staff doesn't know what you are offering. You owe me an Uber ride. More

Accessible. Fast. Competent and Expensive. Perfect for BMW. Friendly and prompt service - wonderful technicians. My favorite service department in Los Angele Fast. Competent and Expensive. Perfect for BMW. Friendly and prompt service - wonderful technicians. My favorite service department in Los Angeles. More

hopefully a fluke, one off experience, as my previous experiences at bmw sm have been tip top, but this recent service appt was really shoddy. surprisingly so. i dropped my car off monday at noon, per m experiences at bmw sm have been tip top, but this recent service appt was really shoddy. surprisingly so. i dropped my car off monday at noon, per my appointment, and received a text that my car would be ready around 530p and that they'd text me to confirm. cut to 6p, 630p, 7p, no call no text. and no reply to my calls or texts. so i have no car monday night and had to uber to my dinner plans. all fine. cut to tues am i call and text around 730a, nada. so i decide to head to the dealership thinking surely my car is finished. i uber to dealer and find out that my car is not yet ready and the tech working on it won't be in for another hour. i was directed to the service foreman who was super understanding and helpful. i didn't catch his name but he was great. he got a tech to jump on my car and they finished it 2 hours later. thankfully i had my computer with me and was able to work from the dealership lounge. that said, i was meant to hit the road for vacation at noon on tues and given this delay, our departure was pushed back to 230p and battling the traffic that comes with that. so, all in all, i found the foreman guy great and the other service advisors were friendly too, they were just busy with their other clients and seemed confused to what was going on with my car. perhaps my service advisor was ill or something came up? whatever the case, crisis averted and i'll def be back to sm bmw, but would be remiss not to share this feedback. More

Cesar Pleitez is sweet, honest, attentive and quick! He took care of my car even faster than promised. I would highly recommend him!!! He took care of my car even faster than promised. I would highly recommend him!!! More

I came in with a difficult to diagnose rattle. The service foreman was extremely diligent in diagnosing the source and fixing it! So kudos to the service team. Only issue was that the communica The service foreman was extremely diligent in diagnosing the source and fixing it! So kudos to the service team. Only issue was that the communication with the service advisor was not as good as it could have been. Didn't get a call back when I inquired about the progress, and didn't respond to texts. But the most important thing was that my problem was solved and everyone couldn't have been nicer! More

Excellent Service and Great Team of Service Technicians! Very helpful with all types of Auto Problems Very helpful with all types of Auto Problems More