Santa Monica BMW - Service Center

The service and staff are always outstanding. I would recommend to your dealership to family and friends. I would recommend to your dealership to family and friends. More

Great service and a good deal at Santa Monica BMW. Cristal in the service department is the best! Cristal in the service department is the best! More

Always is 100% honest and will do their best to get my car done fast car done fast More

Entire experience was exceptional. Greeted quickly and courteously by all concerned throughout, from arrival with my BMW, processing by service advisor Pablo, and arranging for loane Greeted quickly and courteously by all concerned throughout, from arrival with my BMW, processing by service advisor Pablo, and arranging for loaner car by Edewin. The service on my car was completed more quickly than expected. More

Service disconnect, inconsistent information, poor leadership, head games, nasty female uber employee, physical and verbal aggression under dealership cameras, inconsistent contradictory forgetful com leadership, head games, nasty female uber employee, physical and verbal aggression under dealership cameras, inconsistent contradictory forgetful communication, corporate agreed service put customer/my safety at risk , "customer not an employee" opening hoods to "check coolant " directed to do, a liability issue, by foreman in service, poor inconsistent education on water pump issues. More

Overall good experience with the staff. Unhappy that now as a leasing customer I still have to pay for my own ride share. Unhappy that now as a leasing customer I still have to pay for my own ride share. More

My service advisor was very helpful and attentive. They got the job done in a timely manner and their service was amazing. Cesar my advisor was truly great! They got the job done in a timely manner and their service was amazing. Cesar my advisor was truly great! More

Courteous. Professional. On point. I had a lovely experience. No complaints whatsoever. A well done job. Professional. On point. I had a lovely experience. No complaints whatsoever. A well done job. More

Car was fixed quickly! The only downside is the loaner car experience. Having to make an appt for a car then the daily limit on miles are very inconvenient! I do not live The only downside is the loaner car experience. Having to make an appt for a car then the daily limit on miles are very inconvenient! I do not live in SM so I lost miles just getting home & the my commute to DTLA…. 50 miles per day in LA is not realistic! And other BMW dealerships in area do not have this practice. More

Very organized and efficient. I could do without the video from the technician unless there’s a problem he needs to discuss -waste of time in this case. I could do without the video from the technician unless there’s a problem he needs to discuss -waste of time in this case. More