Santa Monica BMW - Service Center

Pablo was efficient and very communicative. Also, got the car done fast and repairs done correctly. Also, got the car done fast and repairs done correctly. More

Good service and having a no cost loaner made the first service and repair very easy. service and repair very easy. More

Cesar, in service took good care of my vehicle as expected and Brandon was able to get me in a loaner as requested. Great service and much appreciated ! expected and Brandon was able to get me in a loaner as requested. Great service and much appreciated ! More

Great service great communication from the time I drop off the car until I picked it up off the car until I picked it up More

I was greeted by my service advisor and my car's first required service was completed efficiently as promised. required service was completed efficiently as promised. More

All around good. Car wasn’t ready when they said it would be, but other than that, it was a positive experience. And I’m happy they gave me 3 free months of Sirius xm Car wasn’t ready when they said it would be, but other than that, it was a positive experience. And I’m happy they gave me 3 free months of Sirius xm radio :) More

Have top to bottom warranty…have a slow leak in tire, yet was unable to get tire fixed. Why did I pay extra for tire warranty? Reason: we don’t see physical damage to the tire. I came with a full flat, didn’ was unable to get tire fixed. Why did I pay extra for tire warranty? Reason: we don’t see physical damage to the tire. I came with a full flat, didn’t even fill the tire for me to be able to leave after refusal of service. More

No proactive communication from Service department. I had to leave a voicemails and email as well. In my attempts to get a hold of my rep, I was hung up on and sent to the wrong inbox. I was upsold. I I had to leave a voicemails and email as well. In my attempts to get a hold of my rep, I was hung up on and sent to the wrong inbox. I was upsold. I was also charged more online than was on the printed invoice at the dealership. The cashier said the rep would call me to reconcile this; I am still waiting for the call despite an email and voicemail. Great quality of work, but the customer service needs to improve. I also paid online and per the prompts, set a time for my car to be ready; despite that I waited 20 minutes for my car. None of these issues by themselves are a big deal, but lots of little issues adds up to a less than stellar experience. I am a BMW lifer, but given the brand and expense I believe a better customer experience should be expected. More

My car and I are both happy with our service eperience. My 3 series GT liked it so much that she stayed for a week. Cesar saw to it that she stayed until everything was perfect again. He monitored the pr My 3 series GT liked it so much that she stayed for a week. Cesar saw to it that she stayed until everything was perfect again. He monitored the process, notified me of issues and progress and even met me at the driveway when I returned to collect the car. Fortunately I did score a great loner to use. Sadly, I had a large bill for the necessary corrections, but the car was trouble free until last week. Thank you Cesar and thanks, too, to all who made my experience a success. More

Chris Meyer is a good service writer. Restrooms are clean. Good coffee machine. On time service. Restrooms are clean. Good coffee machine. On time service. More