Santa Monica BMW - Service Center

This visit was terrible from beginning to end. I have been going to this location for years and never had such trouble. The receptionist was rude and got my info incorrect, my appointment was chan I have been going to this location for years and never had such trouble. The receptionist was rude and got my info incorrect, my appointment was changed and when I arrived it was like I was a bother, I was not allowed to buy/order a tire over the phone (so I went elsewhere), my car took 20 minutes to come to me at pick up, and no one responded to my text messages. Needless to say I was less than satisfied. More

As it turned to, I didn't need service on the car. Contact with personnel was just fine - a good experience all around. Contact with personnel was just fine - a good experience all around. More

Chris Myers provided a great customer service and took a really good care of me as always! He is the best. really good care of me as always! He is the best. More

Bill Evans is a great service advisor! Work was done quickly and communication was good. Via text is best. Work was done quickly and communication was good. Via text is best. More

Top tier service visit. I had a roadside emergency and the BMW transport with Mike was excellent. Then, the dealership team took over and did a wonderful job. Cristal was su I had a roadside emergency and the BMW transport with Mike was excellent. Then, the dealership team took over and did a wonderful job. Cristal was super nice and helpful and assisted me right away. My car needed a wash after lots of driving and they made it look brand new. The issue was fixed quickly and my car is as smooth as ever. Thank you so much for this first class service. xo More

They did a great job handling my BMW that seemed to have many problems. It wasn't quick, but they figured a complex situation out and it ended up not being at a cost to me. many problems. It wasn't quick, but they figured a complex situation out and it ended up not being at a cost to me. More

Greatly appreciate communication EV features from SM BMW Tech Rep Patrick Francis. Minimal interaction with service people. Tech Rep Patrick Francis. Minimal interaction with service people. More

My usual service rep, Pablo, was on vacation and I feel like there was no thought or consideration given to what really needed to be done immediately and the service department took advantage of the situat like there was no thought or consideration given to what really needed to be done immediately and the service department took advantage of the situation. I was not pleased nor did I expect the expensive bill. Not happy. More

Very good. Professional. Pretty fast. Love getting a car wash. Please let tv be changed from fox news. Professional. Pretty fast. Love getting a car wash. Please let tv be changed from fox news. More

excellent service - william evans was my service advisor. would recommend him to my friends and office assistants would recommend him to my friends and office assistants More