Santa Monica BMW - Service Center

Christopher provided amazing service. He was pleasant and attentive and provided an in - depth explanation of my service costs. He was pleasant and attentive and provided an in - depth explanation of my service costs. More

Nice staff mostly but would have liked meet with a rep to go over my invoice and tell me what work was done, etc. the cashier didn’t say anything, didn’t give ne an invoice or anything. go over my invoice and tell me what work was done, etc. the cashier didn’t say anything, didn’t give ne an invoice or anything. More

Girls — avoid! They will charge you $500 just for breathing their air! Misogynistic and treated me like I knew nothing. My quote multiplied when they saw a young g They will charge you $500 just for breathing their air! Misogynistic and treated me like I knew nothing. My quote multiplied when they saw a young girl - before they even looked at my car. A kind woman over the phone told me the inspection would be complimentary after it survived the wildfires. She was so helpful and kind. When I arrived, I was passed off to CHRIS who did not treat me with the same respect. Never greeted me or looked me in the eyes, just continued chit chatting across the office w with another employee while pulling up my file. Then, before seeing my car…. he just handed me a paper to sign, stating that the inspection was actually going to be $300 (???) and he quoted me around $500 for my filter to be changed. Over the phone, I was quoted $300. I told him that the woman on the phone said the inspection is complimentary??? He pushed back, like I didn’t know what I was talking about, until he grabbed his phone and told someone SUSAN said it’s free !!!!! Who’s Susan?!?! She must be the nice woman who tried to help me. He spoke about her with such disrespect, in the same way I felt that he treated me. Then to make matters worse, he offered to call an Uber for me, and charged me $15 for it. LOL. Pathetic service. More

Fixed car that was under a recall quickly. Initially the estimate was a few days, but the car was finished the next day. Appreciated the early opening and late closing hours for drop off and p Initially the estimate was a few days, but the car was finished the next day. Appreciated the early opening and late closing hours for drop off and pickup to accommodate individuals needing to be at work early and late. More

My service was excellent! Alex, the parts manager was superb!!!!! BMW is lucky to have him!! Alex, the parts manager was superb!!!!! BMW is lucky to have him!! More

I brought my car in for service . Was supposed to get it Thursday and the software update kept crashing and I got it Monday. At first there was great communication and then it fell of Was supposed to get it Thursday and the software update kept crashing and I got it Monday. At first there was great communication and then it fell off . I realize not their fault but was very frustrating and no loaner cars. More

Windshield repair quote was more expensive than expected and that I have paid for in the past on similar cars. On pickup I had to wait a while for the car to finally come out, with multiple people checking and that I have paid for in the past on similar cars. On pickup I had to wait a while for the car to finally come out, with multiple people checking my paper again to find the car. Finally, the new windshield appeared dirty when presented, with obvious streaks and smears, and was not cleaned well after installation and before delivery. More

Got another an incredibly disappointing experiencecar service on Santa Monica dealership. Hopefully someone pay attention and get them down. service on Santa Monica dealership. Hopefully someone pay attention and get them down. More

Great service and my service advisor was really great. She kept me updated with everything going on with my car step by step! She kept me updated with everything going on with my car step by step! More

My service advisor was uneducated about BMW’s and non-responsive to my calls, texts and emails. I was told that my car would be done at 5pm on the 2nd day the dealership had it (new battery, nothing non-responsive to my calls, texts and emails. I was told that my car would be done at 5pm on the 2nd day the dealership had it (new battery, nothing major) and upon arrival discovered my advisor had gone home and the car wasn’t done. They had my vehicle for 3 days for a battery, at a cost of $800 - the car wasn’t even detailed when I picked it up. I’ll never go here again and may never get another BMW if this is how service works. More