Santa Monica BMW - Service Center

Very good. Professional. Pretty fast. Love getting a car wash. Please let tv be changed from fox news. Professional. Pretty fast. Love getting a car wash. Please let tv be changed from fox news. More

My usual service rep, Pablo, was on vacation and I feel like there was no thought or consideration given to what really needed to be done immediately and the service department took advantage of the situat like there was no thought or consideration given to what really needed to be done immediately and the service department took advantage of the situation. I was not pleased nor did I expect the expensive bill. Not happy. More

Greatly appreciate communication EV features from SM BMW Tech Rep Patrick Francis. Minimal interaction with service people. Tech Rep Patrick Francis. Minimal interaction with service people. More

They did a great job handling my BMW that seemed to have many problems. It wasn't quick, but they figured a complex situation out and it ended up not being at a cost to me. many problems. It wasn't quick, but they figured a complex situation out and it ended up not being at a cost to me. More

excellent service - william evans was my service advisor. would recommend him to my friends and office assistants would recommend him to my friends and office assistants More

SM BMW Service is efficient and the people are trustworthy and nice. AND they found me a loaner with only 48 hour notice. trustworthy and nice. AND they found me a loaner with only 48 hour notice. More

Pablo is amazing service! So helpful and made the experience fast and easy. Highly recommend So helpful and made the experience fast and easy. Highly recommend More

Great service would never go anywhere else. They always get me out in a timely fashion and the service people are super nice and accommodating. They always get me out in a timely fashion and the service people are super nice and accommodating. More

Cesar is always great. Knew I had limited time to wait and made a speedy service a reality. Knew I had limited time to wait and made a speedy service a reality. More

Overall experience was good. Reps were knowledgeable and courteous. Getting a loaner car took a bit longer as staffing was misallocated. Reps were knowledgeable and courteous. Getting a loaner car took a bit longer as staffing was misallocated. More