Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Santa Monica BMW - Service Center
Santa Monica, CA
1,647 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
1,647 Reviews of Santa Monica BMW - Service Center
Sort by
May 16, 2023
Greatly appreciate communication EV features from SM BMW Tech Rep Patrick Francis. Minimal interaction with service people. Tech Rep Patrick Francis. Minimal interaction with service people. More
by LDG144
Verified CustomerEmployees Worked With
Other Employees :
Patrick Francis, Brett Levy-both first rate
May 16, 2023
They did a great job handling my BMW that seemed to have many problems. It wasn't quick, but they figured a complex situation out and it ended up not being at a cost to me. many problems. It wasn't quick, but they figured a complex situation out and it ended up not being at a cost to me. More
by sara.bright
Employees Worked With
May 13, 2023
SM BMW Service is efficient and the people are trustworthy and nice. AND they found me a loaner with only 48 hour notice. trustworthy and nice. AND they found me a loaner with only 48 hour notice. More
by TTARECO
Employees Worked With
May 11, 2023
Great service would never go anywhere else. They always get me out in a timely fashion and the service people are super nice and accommodating. They always get me out in a timely fashion and the service people are super nice and accommodating. More
by DJOSEPH38
Employees Worked With
May 11, 2023
Overall experience was good. Reps were knowledgeable and courteous. Getting a loaner car took a bit longer as staffing was misallocated. Reps were knowledgeable and courteous. Getting a loaner car took a bit longer as staffing was misallocated. More
by jsc924
Employees Worked With
May 10, 2023
Courteous, professional staff; timely progress updates. Can improve on cleaning car before release to owner. Can improve on cleaning car before release to owner. More
by BSALUMBIDES
Employees Worked With
