Santa Monica BMW - Service Center

Horrible communication. No promised updates (even when repair of additional issue was delayed by 72+ hours; I had to call and text repeatedly to find out what was going on) No promised updates (even when repair of additional issue was delayed by 72+ hours; I had to call and text repeatedly to find out what was going on); and -- after the car was ready -- they let me drive off without telling me that they had re-set all my dashboard settings AND the lights (which meant the first time I drove after dark I didn't immediately realize that I had no regular beams on per the default setting that I had on the car when I brought it in); and had wiped out the synch with my phone. Indifferent attitude too about the non-communication when I had to follow up. More

Very professional service. Appointment is honored and timely completed. Employees are very helpful in solving any problem. Appointment is honored and timely completed. Employees are very helpful in solving any problem. More

Fast service with great notification. Bill Evans follow up is very efficient. All employees are very kind. Bill Evans follow up is very efficient. All employees are very kind. More

Great service very quick keeps you updated whilst performing the service- very please and recommend highly performing the service- very please and recommend highly More

Loved the walk around video during service so I could see directly what the mechanic was saying and why. directly what the mechanic was saying and why. More

everyone is helpful and nice. thank you for taking care of our cars! we appreciate you. thank you for taking care of our cars! we appreciate you. More

The Bmw located in Santa monica is very Friendly, reactive and professional i definitively recommande it reactive and professional i definitively recommande it More

Excelente trabajo . ,,,😀😀 servio al cliente muy bueno nos explico todo lo necesario para gracias… t ,,,😀😀 servio al cliente muy bueno nos explico todo lo necesario para gracias… t More

Very accommodating for a last minute tire change Chris was my service supervisor and was excellent was my service supervisor and was excellent More

They are all very kind and especially Chris my car advisor he always take care of my car. advisor he always take care of my car. More