Santa Monica BMW - Service Center

Santa Monica BMW always provides me with excellent service, even when it’s a last minute need on my end. service, even when it’s a last minute need on my end. More

The service rep was rude and inconsiderate. This ultimately led to a subpar experience in comparison to past experiences at BMW This ultimately led to a subpar experience in comparison to past experiences at BMW More

Good staff nice and clean facility. Work fast and really polite Advisor kept his word work was done right on time. Work fast and really polite Advisor kept his word work was done right on time. More

Hassle free appointment, good partial payment Uber arrangement, car was ready on time. The only suggestion I have is that when you call a customer for pickup at a given time lets say 530pm, then the b arrangement, car was ready on time. The only suggestion I have is that when you call a customer for pickup at a given time lets say 530pm, then the billing paperwork and the washing of the car needs to be completed and ready for the customer at 530pm. In my case, I think I waited about 30 minutes for both these tasks to be completed. More

BMW had our car for 1 month, and ultimately the diagnosis was that a subscription was expired. This seems like something that should have been solved in a day. We had minimal updates throughout that time, an was that a subscription was expired. This seems like something that should have been solved in a day. We had minimal updates throughout that time, and were just told "We don't have an update". We are still skeptical of this diagnosis and asked the dealership to give us a trial membership to confirm this would fix our problem, they said they could not. We asked if we could purchase the subscription ourselves and if it did not fix the problem can we get refunded - again, we were told this was not an option. Long story short, our car was gone for 1 month and absolutely nothing was fixed. And the bigger issue is that this problem began after the car was brought in for another service. More

After an unexpected health issue, they went above and beyond to bring me my car and pick up the loaner. No begging, escalation, or frustration necessary. And, they reserve a loaner. So you don’t have to beyond to bring me my car and pick up the loaner. No begging, escalation, or frustration necessary. And, they reserve a loaner. So you don’t have to worry about getting there early, standing in line, only to find out they don’t have one. Well worth the longer drive to go there over South Bay Service Center. More

My Service Associate is MANFRED GUZMAN. I've been with him since 2013 and have always leased BMWs. WIth the recent rains in California, the state is having issues with large potholes (som I've been with him since 2013 and have always leased BMWs. WIth the recent rains in California, the state is having issues with large potholes (some the size of a car tire's radius) and my front right side tire was ruined. The wheel also is damaged. There are shortages of tires but Manfred was able to find a new replacement tire that was at the dealership. He took charge of everything, showed me where the damage was once the car was lifted up and I returned the following morning to pic up the car. I plan to file a claim with LA County since this has been an issue throughout the state. Manfred really helps his customers and I can't say enough about him! More

The service advisor is friendly and he is knowledgeable and very respectful of me. He reminds me of next service and very respectful of me. He reminds me of next service More

I had 2 visits over 2 weeks due to parts needing to be ordered. The first visit was pretty bad …the cashier, the parts dept and the service manager were all disinterested in customer service. While waitin ordered. The first visit was pretty bad …the cashier, the parts dept and the service manager were all disinterested in customer service. While waiting for my car, I waited about 20 minutes before I noticed my car was still sitting on the shop floor with no one knowing anything about it. Finally, I had to call the service mgr to step in and get the status. Another 10 minutes passed before my car was returned to me. The apathy and lack of interest and customer service was overwhelming. The return visit was somewhat better. However, I’m not sure why it was necessary to leave my car for 2 days each visit when I had an appointment. Thanks for listening. More

Excellent customer service! Professional and most importantly found the problem explained what the problem was and fixed it. Professional and most importantly found the problem explained what the problem was and fixed it. More