Santa Monica BMW - Service Center

Employees were friendly and helpful. Invoice of supplies and services rendered was vague. Communication with center was via telephone call, text message, and email message. I was force Invoice of supplies and services rendered was vague. Communication with center was via telephone call, text message, and email message. I was forced to visit the service center on a number of occasions for the same problem. I believe in the product but not necessarily the mechanics working on the vehicles. Some mechanics are novices and do not know as much as the more experienced mechanics. More

Manfred is my service advisor and he always keeps me updated on what’s going on with my car. It’s always ready when he says it will be and it’s always washed and clean when I pick it up. updated on what’s going on with my car. It’s always ready when he says it will be and it’s always washed and clean when I pick it up. More

Very professional. Top Knoch work very pleased. Will be back again for my next Service. Top Knoch work very pleased. Will be back again for my next Service. More

They looked at my car and did the work fast. The price seemed high though The price seemed high though More

Professional, friendly and just all around pleasant experience Chris Meyers was my lead service technician experience Chris Meyers was my lead service technician More

When I first made my appt for service I asked if ther were any loaner cars and they said no when I got there to drop my car off a woman next to me says I will need a liner car and immediately they starte were any loaner cars and they said no when I got there to drop my car off a woman next to me says I will need a liner car and immediately they started the process. But I was told there would be non available till May 1. My service man Pablo was very professional. More

The recall was fixed same day. Excellent service and the services were timely and respectful Excellent service and the services were timely and respectful More

Easy process to hand off, would not have minded a little more information on the inspection. Just said passed but I'd like to know details more information on the inspection. Just said passed but I'd like to know details More

Easy to deal with and fast. Blah blah blah blah blah. When you ask for a favor don’t tell me how to perform it. Blah blah blah blah blah. When you ask for a favor don’t tell me how to perform it. More

Pablo is a really great and helpful service technician. I really appreciate him. He explains things and is a Man of his word! I really appreciate him. He explains things and is a Man of his word! More