Santa Monica BMW - Service Center

Very bad service, no one pics up the phone, hustle to have an appointment, no follow up with the customer have an appointment, no follow up with the customer More

Bill Evans has taken excellent care of our family's BMWs for many years. He is communicative and efficient. We appreciate his professionalism and his kindness. for many years. He is communicative and efficient. We appreciate his professionalism and his kindness. More

Pablo Penilla always provides great customer service. It is always a great, fast and detailed service. It is always a great, fast and detailed service. More

Very responsive and helpful. I hit a pothole and ruined a tire. They had the correct size available and fit me into the schedule. I hit a pothole and ruined a tire. They had the correct size available and fit me into the schedule. More

Explained to me what needed to be done in simple language and made it very easy for me. I have bought 2 cars from this dealership and would go anywhere else. and made it very easy for me. I have bought 2 cars from this dealership and would go anywhere else. More

Bill Evans is a great service rep and you're lucky to have him working for you. Everything about getting service done to my BMW at SMBMW is done in a professional and friendly manner. have him working for you. Everything about getting service done to my BMW at SMBMW is done in a professional and friendly manner. More

I brought my car in because the windshield was leaking. they charged me 248 dollars to just determine that my windshield was leaking and needed to be replaced at a cost of 4 thousand dollars. total ripof they charged me 248 dollars to just determine that my windshield was leaking and needed to be replaced at a cost of 4 thousand dollars. total ripoff. More

great thank you for the service - got it done quickly! it was easy to book, Cesar was pleasant to work with and got some of the requests I needed done. love that we can easily text it was easy to book, Cesar was pleasant to work with and got some of the requests I needed done. love that we can easily text More

I was treated professionally by Manny Guzman as always and I loved the Uber pickup and delivery system. Coming to the BMW service center was a very good experience for me. and I loved the Uber pickup and delivery system. Coming to the BMW service center was a very good experience for me. More

Cristal and team are terrific. ..professional, courteous, informative. The videos help so much! Best service ever! ..professional, courteous, informative. The videos help so much! Best service ever! More