Santa Monica BMW - Service Center

They don’t come any nicer than Cesar Pleitez, my service guy. He is the most accommodating, helpful, kind and nice service person I’ve ever had. I have only driven a BMW for thirty years. Love Santa Moni guy. He is the most accommodating, helpful, kind and nice service person I’ve ever had. I have only driven a BMW for thirty years. Love Santa Monica BMW! More

Excellent most professional service, excellent communication on status of vehicle, Service rep was very good as always in previous service of vehicle. communication on status of vehicle, Service rep was very good as always in previous service of vehicle. More

Outstanding customer support. Always available to answer any question about my car or other vehicles. They make great efforts to fix any issues with the car. Always available to answer any question about my car or other vehicles. They make great efforts to fix any issues with the car. More

Service dept never returns calls requesting information on dealing with a problem with my car. Currently I have been waiting for 3days for a return call. on dealing with a problem with my car. Currently I have been waiting for 3days for a return call. More

Mostly a very good experience. Had communication issues with them about readiness of vehicle. Service was excellent. Had communication issues with them about readiness of vehicle. Service was excellent. More

Sebastian Silva is a great mechanic, and Cristal the writer was nice and helped me writer was nice and helped me More

happy with service and unhappy with price. must be more competitive with other vendors for BMW oil changes must be more competitive with other vendors for BMW oil changes More

Apprecitated how quick they took care of the recall order and got my car back quickly and cleanly! Great service department and got my car back quickly and cleanly! Great service department More

When I brought my car in for a recall, the service advisor tried to sell me on $8000 worth of repairs on an old car only worth $5000. I took car to my local BMW mechanic who went over car and said n advisor tried to sell me on $8000 worth of repairs on an old car only worth $5000. I took car to my local BMW mechanic who went over car and said none of those repairs were needed. More

Great job, fast and convenient. They took a good care of us and our car. They took a good care of us and our car. More