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Santa Monica BMW - Service Center

Santa Monica, CA

4.0
1,640 Reviews

1,640 Reviews of Santa Monica BMW - Service Center

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February 25, 2025

prompt service crystal was precise and detail about the repairs. call when call was ready for pick up More

by knolls_pharmacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
crystal peblo
February 25, 2025

Cesar goes above and beyond. I can confidently say he is outstanding. He has unwavering commitment and his extensive knowledge and experience keep me coming back to to SM BMW ev More

by SCHKHAN
Recommend Dealer
Yes
Employees Worked With
Cesar Cueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Pleitze
February 24, 2025

Awesome customer service, great communication and as always my car was delivered on time and nice and clean. More

by DOUG97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dellis Montell Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Cueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Hafez
February 23, 2025

Shane had great follow through and excellent communication. Process of car drop off was easy. More

by PAIGENEWBOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
February 22, 2025

Friendly and professional. Arranged for an Uber ride and finished my service in a timely manner. And they cleaned my car! More

by BRAD S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
February 21, 2025

Great service, good communication with customers and easy scheduling ! I Totally recommend this BMW Dealership. More

by BIANCADMCMAHAN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Efficient, friendly service. Getting my car fixed at SM BMW was headache free. Thank you! More

by TBLSPOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I worked with
February 19, 2025

Service was quick and efficient. I only wish they had a loaner for me but they were out More

by BARACHPHILIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

Santa Monica BMW performed Factory recall for a PCV heating circuit on my 2008 328i coupe without issue. More

by Joe M
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Salvador Tafoya, Service Dept, is a star. Professional, knowledgeable and capable.
February 19, 2025

JC, Sal and Jose were very professional explained what was wrong. Told the cost and let me know how long the service would take. Great job! More

by BMW Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in Sales, Sal in Service.
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