Santa Monica BMW - Service Center

Pablo, Cesar, The Scottsman, Gilbert and the rest of the Santa Monica BMW Team were excellent in addressing my immediate cocerns and providing best options! Santa Monica BMW Team were excellent in addressing my immediate cocerns and providing best options! More

They are always over crowded, the reps, uber/loaner scheduler or the cashiers usually has not idea of what's being done to your car. Both the service rep and the cashier has no idea what was the recall scheduler or the cashiers usually has not idea of what's being done to your car. Both the service rep and the cashier has no idea what was the recall on what kinds change or how long it was going to take. They are focussed on selling us cars not after sales services, sad. More

Excellent service all around from parts department ( Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. More

Had to call 5x to have someone assigned to car. No call received to review work when complete. Didn’t wash the car when done. They also Changed mirrors and seat locations. No call received to review work when complete. Didn’t wash the car when done. They also Changed mirrors and seat locations. More

Best customer service and speedy service. My car was delivered clean and all work was explained to me. My car was delivered clean and all work was explained to me. More

Price is high, but I had very good service from Chris, who kept me informed on the progress of the service. who kept me informed on the progress of the service. More

Did the job. . delivered on time .. good communication .. not sure why I have a 15 word minimum . delivered on time .. good communication .. not sure why I have a 15 word minimum More

Excellent customer service! Love the video evaluation of my car! Start to finish flawless! Thank you for the EXCELLENT service!!!! Love the video evaluation of my car! Start to finish flawless! Thank you for the EXCELLENT service!!!! More

Bill Evans is terrific! Every thing about the service I received was done in a very professional way. Every thing about the service I received was done in a very professional way. More

Fast and quick service! Advisors were attentive and helped me get my services done same day! Advisors were attentive and helped me get my services done same day! More