Santa Monica BMW - Service Center

The service at Santa Monica BMW was excellent. Cesar is very professional and efficient and took care of me car’s needs. Cesar is very professional and efficient and took care of me car’s needs. More

They diagnosed and fixed a complex computer problem in the promised time period. I appreciated that they provided a loaner car. the promised time period. I appreciated that they provided a loaner car. More

It's a great service center, and my representative, Manfred, is excellent. I always receive polite, accurate, and wonderful service from him and his team! Manfred, is excellent. I always receive polite, accurate, and wonderful service from him and his team! More

Chris Meyrs was great throughout. My car needed a lot of repairs and Chris was able to explain the work so I could understand it. My car needed a lot of repairs and Chris was able to explain the work so I could understand it. More

Expensive and customer service could be better but got the job done quick and fast. the job done quick and fast. More

All went well. Paying for my own ride is a bummer. Wish I could have seen my breaks before the replacement. Not sure they were all the way worn out. First time usin Paying for my own ride is a bummer. Wish I could have seen my breaks before the replacement. Not sure they were all the way worn out. First time using this shop and my breaks were pretty new. Not sure it needed that yet. More

Staff was very pleasant, helpful and communicative . Service center was marked well so it was easy to find. Service center was marked well so it was easy to find. More

Cristal was great in explaining what needed to be done and as important, what didn't need to be done. Great service, as always. and as important, what didn't need to be done. Great service, as always. More

Very clean work shop friendly employees work very hard they made me very very happy and welcome they made me very very happy and welcome More

Paid almost $1,000 for various vehicle services (full vehicle check, air filter, etc). One month later, I had the car checked by an independent mechanic and there were 8 faults, many of which should hav vehicle check, air filter, etc). One month later, I had the car checked by an independent mechanic and there were 8 faults, many of which should have been addressed by the dealer. The car only has 18k miles. More