Santa Monica BMW - Service Center

Great customer service from Mr. Shane He was very helpful on helping me fix my BMW Shane He was very helpful on helping me fix my BMW More

courteous and prompt service with comfortable waiting space. The job got done correctly and the car came back shiny! space. The job got done correctly and the car came back shiny! More

professional in all aspects of repair of our 330i Completed work in promised time. good to return in future Completed work in promised time. good to return in future More

They provided a loner car which was extremely helpful, quick service and took care of the problem - quick service and took care of the problem - More

Was happy with the service provided by Santa Monica BMW. There was an extended warranty that covered my repairs. There was an extended warranty that covered my repairs. More

They took excellent care of me and were very understanding. Very pleased! I highly recommend this dealer/service department. understanding. Very pleased! I highly recommend this dealer/service department. More

Christopher provided amazing service. He was pleasant and attentive and provided an in - depth explanation of my service costs. He was pleasant and attentive and provided an in - depth explanation of my service costs. More

Nice staff mostly but would have liked meet with a rep to go over my invoice and tell me what work was done, etc. the cashier didn’t say anything, didn’t give ne an invoice or anything. go over my invoice and tell me what work was done, etc. the cashier didn’t say anything, didn’t give ne an invoice or anything. More

Girls — avoid! They will charge you $500 just for breathing their air! Misogynistic and treated me like I knew nothing. My quote multiplied when they saw a young g They will charge you $500 just for breathing their air! Misogynistic and treated me like I knew nothing. My quote multiplied when they saw a young girl - before they even looked at my car. A kind woman over the phone told me the inspection would be complimentary after it survived the wildfires. She was so helpful and kind. When I arrived, I was passed off to CHRIS who did not treat me with the same respect. Never greeted me or looked me in the eyes, just continued chit chatting across the office w with another employee while pulling up my file. Then, before seeing my car…. he just handed me a paper to sign, stating that the inspection was actually going to be $300 (???) and he quoted me around $500 for my filter to be changed. Over the phone, I was quoted $300. I told him that the woman on the phone said the inspection is complimentary??? He pushed back, like I didn’t know what I was talking about, until he grabbed his phone and told someone SUSAN said it’s free !!!!! Who’s Susan?!?! She must be the nice woman who tried to help me. He spoke about her with such disrespect, in the same way I felt that he treated me. Then to make matters worse, he offered to call an Uber for me, and charged me $15 for it. LOL. Pathetic service. More

Fixed car that was under a recall quickly. Initially the estimate was a few days, but the car was finished the next day. Appreciated the early opening and late closing hours for drop off and p Initially the estimate was a few days, but the car was finished the next day. Appreciated the early opening and late closing hours for drop off and pickup to accommodate individuals needing to be at work early and late. More