Santa Monica BMW - Service Center

Cesar Pleitez was 5 stars as always! He kept me well informed on the status of my vehicle and was very responsive and helpful with all of my questions. He kept me well informed on the status of my vehicle and was very responsive and helpful with all of my questions. More

Always professional. I only wish service was less expensive so I could get all my work done here. My car is no longer under warranty and service is important to me. I' I only wish service was less expensive so I could get all my work done here. My car is no longer under warranty and service is important to me. I'm a senior on a fixed income, and intend to keep my vehicle. I have my car serviced and repaired regularly, and still have low mileage (69,000) considering it's a 2006 330i. More

Efficient, friendly, communicates, car was done on time, kept me informed. Transparent, got the job done! kept me informed. Transparent, got the job done! More

Excellent customer service. If you want to be treated as a person and not as a statistic go to Santa Monica BMW. If you want your car serviced in a timely manner and without pre If you want to be treated as a person and not as a statistic go to Santa Monica BMW. If you want your car serviced in a timely manner and without pressure tactics and gimmickry, go to Santa Monica BMW. By the way, request Ceasar as your service advisor. More

Everything went well. Took a little too long to get the vehicle for pick up. Took a little too long to get the vehicle for pick up. More

They told me my car was leaking oil and needed $6000 worth of work. Now it's been nothing but problems. I took it in becuase it said it had no oil and they cna't find the problem, no communication, it worth of work. Now it's been nothing but problems. I took it in becuase it said it had no oil and they cna't find the problem, no communication, it's a three day weekend, no one gets back to me and I am stranded with no car and no importation. More

The customer service was good but I did not get a status update call as promised. Also, the 3-hour estimated repair took 7 hours to complete. update call as promised. Also, the 3-hour estimated repair took 7 hours to complete. More

It’s a clean, friendly, easy to work with dealership. Glad I come to BMW of Santa Monica Glad I come to BMW of Santa Monica More

Edwin was extremely helpful explaining one of the displays and how to change it, and swapped out the old batteries in our keys with fresh ones….thank you, Edwin displays and how to change it, and swapped out the old batteries in our keys with fresh ones….thank you, Edwin More

I had a great experience the tech were very professional. I rate the service great I rate the service great More