Santa Monica BMW - Service Center

I was more than satisfied with the customer service. Bill Evans helped me understand and prioritize what was needed and what was optional for the service visit. Car was ready when promised and washed wh Bill Evans helped me understand and prioritize what was needed and what was optional for the service visit. Car was ready when promised and washed when I arrived to pick up. More

Cesaer was so friendly and had great customer service! He followed through on keeping me updated. He followed through on keeping me updated. More

Wonderful service and very pleasant and willingness to serve. My car was taken care in a timely manner. serve. My car was taken care in a timely manner. More

Great service visit. Thorough diagnostic reviewed in a linked video was a plus. Car was clean & ready when promised. Thorough diagnostic reviewed in a linked video was a plus. Car was clean & ready when promised. More

Pablo ( Service Advisor) and Lando from ( Parts Dept) were awesome service and professional. Pablo all the time professional and helpful and Lando as well. were awesome service and professional. Pablo all the time professional and helpful and Lando as well. More

Everything was just right. I walked in pause and picked up my car. New service manager Christal made a difference - Pablo sucked I walked in pause and picked up my car. New service manager Christal made a difference - Pablo sucked More

I was very pleased with the service at Santa Monica BMW. Bill Evans did an excellent job. Bill Evans did an excellent job. More

Fast and efficient service for a safety recall. Good communication regarding progress and completion of work. Good communication regarding progress and completion of work. More

Great customer service, friendly customer service, knowledgeable service writers Willing to help you with whatever you need for your car knowledgeable service writers Willing to help you with whatever you need for your car More

Kind and courteous staff. Cristal ensured I was up to date with the service experience. Cristal ensured I was up to date with the service experience. More