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Santa Monica BMW - Service Center

Santa Monica, CA

4.0
1,640 Reviews

1,640 Reviews of Santa Monica BMW - Service Center

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March 09, 2023

I was more than satisfied with the customer service. Bill Evans helped me understand and prioritize what was needed and what was optional for the service visit. Car was ready when promised and washed wh More

by MIKER17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Evans
March 09, 2023

Cesaer was so friendly and had great customer service! He followed through on keeping me updated. More

by secoops2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caesar
March 09, 2023

Wonderful service and very pleasant and willingness to serve. My car was taken care in a timely manner. More

by WELKINS461
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dellis Montell Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2023

Great service visit. Thorough diagnostic reviewed in a linked video was a plus. Car was clean & ready when promised. More

by MRZUNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manfred
March 08, 2023

Pablo ( Service Advisor) and Lando from ( Parts Dept) were awesome service and professional. Pablo all the time professional and helpful and Lando as well. More

by GDBY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo ( Service Advisor) and Lando ( Parts)
March 08, 2023

Everything was just right. I walked in pause and picked up my car. New service manager Christal made a difference - Pablo sucked More

by KERRYNJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
March 08, 2023

I was very pleased with the service at Santa Monica BMW. Bill Evans did an excellent job. More

by YGV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Evans
March 08, 2023

Fast and efficient service for a safety recall. Good communication regarding progress and completion of work. More

by lpfelton
Recommend Dealer
Yes
Employees Worked With
Pablo Penilla
March 07, 2023

Great customer service, friendly customer service, knowledgeable service writers Willing to help you with whatever you need for your car More

by aquevedo2882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2023

Kind and courteous staff. Cristal ensured I was up to date with the service experience. More

by powell22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristal Hurtado
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