Santa Monica BMW - Service Center

Fantastic dealership, all the people are family, professional, and helpful. It’s a joy to learn more about the car whenever I visit dealership. professional, and helpful. It’s a joy to learn more about the car whenever I visit dealership. More

Everyone was friendly and helpful. They repaired my car quickly and set me up with Uber to and from the shop. I will absolutely come back for all my car services and repairs. Thank y They repaired my car quickly and set me up with Uber to and from the shop. I will absolutely come back for all my car services and repairs. Thank you Santa Monica BMW!! More

Overall, everything went perfectly. Communication was excellent and service was completed earlier than expected. Will use them again! Communication was excellent and service was completed earlier than expected. Will use them again! More

Good service. Love the video a customer gets from the service issue. Nice and knowledgeable people who work at Santa Monica BMW service dept. Love the video a customer gets from the service issue. Nice and knowledgeable people who work at Santa Monica BMW service dept. More

The service was great! I got my vehicle back in a timely manner as promised I got my vehicle back in a timely manner as promised More

They are great with communicating with the customer and letting them know what is wrong with their vehicle. letting them know what is wrong with their vehicle. More

Quick and courteous service delivered on time and to the estimate. We waited in the customer lounge which was clean and comfortable estimate. We waited in the customer lounge which was clean and comfortable More

The team was friendly and professional. Would recommend but there are opportunities for improvement. Couple of pieces of feedback: 1) Asked for value service that was offered, the qu Would recommend but there are opportunities for improvement. Couple of pieces of feedback: 1) Asked for value service that was offered, the quote I received was higher and had to push for the value service. 2) Condition based service said I needed to replace other things (spark plugs, filters, etc.) which after checking with a couple of other centers would not have been necessary due to the low milage. Not knowing at the time, spent $600 more than was needed. 3) Process is pretty inefficient, there are separate people for every single step with wait times. The process of check-in until I had my loaner took almost 40 minutes which seems unnecessary. More

I always have trouble getting someone to call me back after an appointment. I have had trouble beforehand getting an appointment. after an appointment. I have had trouble beforehand getting an appointment. More