Santa Monica BMW - Service Center

The absolute worst service; incompetent, rude and dishonest. Makes me regret purchasing a BMW. Next time I'll buy another brand of car. dishonest. Makes me regret purchasing a BMW. Next time I'll buy another brand of car. More

service advisor Pablo is great to work with he explains in detail and is very knowledgeable it's been a pleasure working with him and the crew at SM BMW in detail and is very knowledgeable it's been a pleasure working with him and the crew at SM BMW More

I am not using SM BMW anymore. Pablo Pedia is a disaster in customer service. He is inconsiderate, does not return calls and is generally rude. My vehicle was held there for 6 w Pablo Pedia is a disaster in customer service. He is inconsiderate, does not return calls and is generally rude. My vehicle was held there for 6 weeks and never once was there any follow up from him, I always had to call him multiple times to get him to respond. I am in contact with BMW of North America on this issue. More

Service advisor Chris is friendly and competent , work was done on time and slightly below estimate, basically no issues which is great! was done on time and slightly below estimate, basically no issues which is great! More

Facility is clean, people are courteous, staff is knowledgeable regarding the vehicle. Car was delivered when promised. Service Advisor, Chris Myers, is great. knowledgeable regarding the vehicle. Car was delivered when promised. Service Advisor, Chris Myers, is great. More

Service was excellent. Prompt, friendly, reliable and professional. Everyone was helpful from beginning to end. Prompt, friendly, reliable and professional. Everyone was helpful from beginning to end. More

Always an awesome experience! Manfred is a knowledgeable service advisor who provides great customer service. A+ Manfred is a knowledgeable service advisor who provides great customer service. A+ More

I have always had great service through about 15 years with three X5’s and now a 430i with three X5’s and now a 430i More

Great service, Caesar is thorough and helpful. The car is ready when promised and freshly washed. I like getting a video update on work to be done. Great experience! The car is ready when promised and freshly washed. I like getting a video update on work to be done. Great experience! More

Pablo is great. He provided excellent, professional and responsive service for which I am great full for. He provided excellent, professional and responsive service for which I am great full for. More