Santa Monica BMW - Service Center

I have worked with BMW dealers in SoCal for more than 20 years, and I have never seen such a failure. The maintenance service was done. I have further done with the cashier, who specifically indicated years, and I have never seen such a failure. The maintenance service was done. I have further done with the cashier, who specifically indicated that the car will be pulled over in 7-8 minutes. As it turned out, I waited for 20 minutes and saw nothing for me. I then asked Chris who kindly pushed it for me. Ah, because it was lunch time. But it wasn't lunch time when I started waiting in the first place. Then after another 15 minutes, I got a guy who approached me asking I needed a car wash before I get the car. Then there was another 20 minutes of wait. Finally! What is the SOP at your dealership? More

Cesar and Pablo kept me apprised and got the job done in a timely manner a timely manner More

no surprises. straightforward quoting and explanation of what was going to happen. texting when the vehicle was ready and sending an uber to pick me up to get it straightforward quoting and explanation of what was going to happen. texting when the vehicle was ready and sending an uber to pick me up to get it is such a nice touch. makes the whole process seamless. More

They took care of everything asap and were very helpful. Ordered tire for me for installation and were very efficient. I am very grateful. Ordered tire for me for installation and were very efficient. I am very grateful. More

I deal with Chris Myers in the Service Department. He is very professionals and always goes above and beyond to address my issues. Much appreciated! He is very professionals and always goes above and beyond to address my issues. Much appreciated! More

My experience was great, Pablo was my service consultant, he was very knowledgeable helpful and answered my questions. he was very knowledgeable helpful and answered my questions. More

Service dept was Considerate, fast, friendly, accommodating. Especially since my warranty expired during COVID and my mileage is still so low due to same. accommodating. Especially since my warranty expired during COVID and my mileage is still so low due to same. More

Easy to schedule service online, Bill Evans is a straightforward and nice man who always takes care of my car and me. straightforward and nice man who always takes care of my car and me. More

GREAT customer service (shout out to Cristal! ). No wait time. Went above and beyond. Such a different/better experience here than I had a few years ago. Very impressed with the professionalism an ). No wait time. Went above and beyond. Such a different/better experience here than I had a few years ago. Very impressed with the professionalism and overall process. More

Your service department is great! ! The people were attentive and prompt and very gracious. Sales not so good! ! The people were attentive and prompt and very gracious. Sales not so good! More