Santa Monica BMW - Service Center

I've been working with Santa Monica BMW for many years now. They are very knowledgeable, courteous and prompt. Always quality work and always putting the customer first. now. They are very knowledgeable, courteous and prompt. Always quality work and always putting the customer first. More

Just bought a new car- they provided great timely service and enjoyed the video of service required. and enjoyed the video of service required. More

I was seen promptly. The video of the inspection of my car was great! All of the repairs shown were accounted for. It was a bit expensive, but my service person worked wi The video of the inspection of my car was great! All of the repairs shown were accounted for. It was a bit expensive, but my service person worked with me on the cost. I love coming to Santa Monica BMW because these guys are extremely knowledgeable in their expertise of BMWs! Thank you!! More

The whole process was effortless and communication along the way was exceptional. Thank you all. the way was exceptional. Thank you all. More

Took car ride on time, finished on time and as promised. Great service. I would highly recommend them. Great service. I would highly recommend them. More

Great service over all, courteous and helpful staff. The service was done in a timely manner as promised. The service was done in a timely manner as promised. More

The job was well done my car drives smoothly as if was brand new. The time fair I was provided with Uber to take me home and back. brand new. The time fair I was provided with Uber to take me home and back. More

BMW Santa Monica is a highly organized professional operation.., I particularly liked the fact that my service advisor Chris provided me with a diagnosis and an estimate and also kept me up to date on operation.., I particularly liked the fact that my service advisor Chris provided me with a diagnosis and an estimate and also kept me up to date on progress with the repairs. All in all it was a highly satisfactory experience More

Awful service. I had a flat tire and found out the car had two recalls. The tire had to be ordered and they only had 2 technicians that could work in my car. It too I had a flat tire and found out the car had two recalls. The tire had to be ordered and they only had 2 technicians that could work in my car. It took them 2 days to repair my car and did not offer loaner car or even pay for the car rental. All I got was a ride to enterprise. I mean, Toyota would give you a loaner if your car would take longer than a few hours. Not BMW! they will make you go through xxxx and back even when they know is because of their under staff and lack of loaner cars to help their customers. More

Service was fine. Car wash needed to be redone but other than that it was good. I liked the video showing me the car underside and tires. Car wash needed to be redone but other than that it was good. I liked the video showing me the car underside and tires. More