Santa Monica BMW - Service Center

I took my BMW (which I had purchased there) in for an oil change. The service writer tried to upsell me on $2,620 of extra work "suggested by BMW," handing me ten pages of printouts from the BMW "CBS" compu change. The service writer tried to upsell me on $2,620 of extra work "suggested by BMW," handing me ten pages of printouts from the BMW "CBS" computer system. I took the print out home and compared the parts prices on it to those available online at other BMW parts websites and dealers. Santa Monica BMW's quoted parts prices were over double what you would pay elsewhere. One of the "suggested" service options that Santa Monica BMW told me I needed was new spark plugs, for a total of $1,100 with labor. He also told me my car needed a new air filter, at a cost of $80 for the filter and $230 for labor. The same air filter is $32.50 at GetBMWParts.com. My car only has 4,000 miles on the odometer! An extremely devious and disreputable dealership, to say the least. Obviously, my service writer (and all the others) have been coached by dealership staff on how to rip-off customers bringing their cars in for service. I will never return to Santa Monica BMW and will tell everyone I know about my experience there. Outrageous! More

They are very timely and very professional. I like the way that they communicate. Dope! I like the way that they communicate. Dope! More

Caesar is great, listens and makes things go smoothly. All the people I encounter are friendly, efficient and I've always had a good experience there. All the people I encounter are friendly, efficient and I've always had a good experience there. More

Great service and communication, quick and responsive, communicate well on text messages and videos and comment which I like as customer. communicate well on text messages and videos and comment which I like as customer. More

Excellent service all around. I think my service advisor was Cesar. Thank you very much! I think my service advisor was Cesar. Thank you very much! More

Manfred has been professional, knowledgeable and fantastic overall - with the topnotch mechanic staff, I have been very satisfied with the service at Santa Monica BMW! fantastic overall - with the topnotch mechanic staff, I have been very satisfied with the service at Santa Monica BMW! More

I came by at the end of the day to get two issues resolved -- a tire problem and help with inputting my 6 phone numbers into the autodial system in my car. The tire problem was handled but no one he resolved -- a tire problem and help with inputting my 6 phone numbers into the autodial system in my car. The tire problem was handled but no one helped with the autodial system. After sitting there for 15 minutes with no help and no communication, I just left. Very frustrating -- as least someone could have told me that the techs were gone for the day -- or something - - but nothing. More

It seems like they rushed through the repair and/or the mechanic doesn't know what he was doing as the service was incomplete. They forgot to connect the turbo intercooler pipes, didn't reset the oil ligh mechanic doesn't know what he was doing as the service was incomplete. They forgot to connect the turbo intercooler pipes, didn't reset the oil light, and claimed the crack memory buttons on the radio was due to scratches, thus not covered by warranty. The radio memory buttons were replaced last service for being cracked. I drove the car a total of 200 miles since then, and never used the buttons. BMW Santa Monica is probably one of the worse dealerships in California. More

Manfred was very helpful with getting all of my service needs met. Jimmy, the shop foreman, took time to check out an unusual noise, and Danny, the service manager, coordinated a loaner car. Great work a needs met. Jimmy, the shop foreman, took time to check out an unusual noise, and Danny, the service manager, coordinated a loaner car. Great work all around is much appreciated! More

The car was supposed to be ready for the drive around with a shop manager, because I continue to have problems with the transmission. The car was not ready. There were two other people there that did not with a shop manager, because I continue to have problems with the transmission. The car was not ready. There were two other people there that did not have their cars ready either. So I didn’t get the drive-through. Obviously they hadn’t throughout the whole process through because they brought the car up dirty and without gas in it when I had brought their car back with a full tank as opposed to 3/4.unbelievable, every time there is a Snafu - some small thing that’s irritating that they don’t do right . More