Santa Monica BMW - Service Center

I always have trouble getting someone to call me back after an appointment. I have had trouble beforehand getting an appointment. after an appointment. I have had trouble beforehand getting an appointment. More

The team was friendly and professional. Would recommend but there are opportunities for improvement. Couple of pieces of feedback: 1) Asked for value service that was offered, the qu Would recommend but there are opportunities for improvement. Couple of pieces of feedback: 1) Asked for value service that was offered, the quote I received was higher and had to push for the value service. 2) Condition based service said I needed to replace other things (spark plugs, filters, etc.) which after checking with a couple of other centers would not have been necessary due to the low milage. Not knowing at the time, spent $600 more than was needed. 3) Process is pretty inefficient, there are separate people for every single step with wait times. The process of check-in until I had my loaner took almost 40 minutes which seems unnecessary. More

Cesar and Pablo kept me apprised and got the job done in a timely manner a timely manner More

no surprises. straightforward quoting and explanation of what was going to happen. texting when the vehicle was ready and sending an uber to pick me up to get it straightforward quoting and explanation of what was going to happen. texting when the vehicle was ready and sending an uber to pick me up to get it is such a nice touch. makes the whole process seamless. More

My experience was great, Pablo was my service consultant, he was very knowledgeable helpful and answered my questions. he was very knowledgeable helpful and answered my questions. More

I deal with Chris Myers in the Service Department. He is very professionals and always goes above and beyond to address my issues. Much appreciated! He is very professionals and always goes above and beyond to address my issues. Much appreciated! More

Easy to schedule service online, Bill Evans is a straightforward and nice man who always takes care of my car and me. straightforward and nice man who always takes care of my car and me. More

Service dept was Considerate, fast, friendly, accommodating. Especially since my warranty expired during COVID and my mileage is still so low due to same. accommodating. Especially since my warranty expired during COVID and my mileage is still so low due to same. More

They took care of everything asap and were very helpful. Ordered tire for me for installation and were very efficient. I am very grateful. Ordered tire for me for installation and were very efficient. I am very grateful. More

Your service department is great! ! The people were attentive and prompt and very gracious. Sales not so good! ! The people were attentive and prompt and very gracious. Sales not so good! More