Santa Monica BMW - Service Center

Superb service Santa Monica BMW has great cars new and used, wonderful caring people to help you find a car that is suited to you, and superb service people! They e Santa Monica BMW has great cars new and used, wonderful caring people to help you find a car that is suited to you, and superb service people! They exude the qualities that ensure that no one could care more for you. More

Destroyed my car Took the car here for an airbag recall at 8am. Asked them to check the engine overheating when idle and PDC controller. Manfred Guzman, who is the Took the car here for an airbag recall at 8am. Asked them to check the engine overheating when idle and PDC controller. Manfred Guzman, who is the most disinterested technician in the world, gave me a $5000+ estimate for major oil and coolant leaks and PDC controller change. They said they could do a coolant flush for $450. I said ok. They returned the car next day morning. No body cares to tell me anything about the service, just flicking you like a fly in a third world country government office. I took the car and drive to Hollywood. The car overheated more than it ever did in traffic and stalled 7 times in an hour of driving. It never has done that before. I took it back. They said that the Radiator fan doesn't work a $1900 service. Reminding you that I had gone for a airbag recall and occasional overheat warning (once a month when idle for more than 40 mins). I asked them for a refund since they did not fix the issue and made it worse!!! Manfred said he actually did the work, so there is no refund. I said the fan was working before i left your service center!!!! It broke because of your faulty service!!!!!! He did not assume nay responsibility. He rather said, replace the fan for $1900, another coolant leak for $1300 and still no guarantee that the issue will be fixed. It could be an engine crack and gasket leak and other garbage jargon that could cost more than the car is worth. So I asked him, you just keep changing parts and put brand new ones, until the whole car is replaced? That's your repair strategy??? I took it to Checkpoint Automotive, 3 guys with 150 years of German service experience. They fixed all the major issues in $1350 including a brand new BMW radiator fan (which I need not have to replace for $950!!!!!!), oil and coolant leaks. They also told me that BMW did not know what it was doing and they had not done the coolant flush right. They had to redo it. What a bunch of xxxxxxx!!!!!! Worst experience of a lifetime!!! Checkpoint also kept my car running on idle for 2 hours even before they called me to come pick it up, making sure that the issue was fixed. I ran the car for the entire day after I picked it up including hours of idling in LA traffic and zero issues. Go to xxxx BMW Santa Monica. What is total ripoff and a total disconcern for the customer!!! If I had the time and money I'd take you to be grilled by Judge Judy and get my money back!!! PS: I totally forgot that I had called them 4 times to schedule my Airbag recall and they were trying to dodge me because i have a salvage title. Patching me through to the manager who I left multiple voice messages. Eventually I received a postcard in the mail with their corporate number and they had to pressure these guys to schedule my airbag recall. To be fair, the only good person in the whole establishment was the lady who booked my Uber rides to and from the service center. More

Dehumanizing experience Just moved here and SM BMW is the closest to me from MDR so I made a service visit, had a rear parking light go out and tire pressure light go off and Just moved here and SM BMW is the closest to me from MDR so I made a service visit, had a rear parking light go out and tire pressure light go off and thought I should get an oil change after driving across the country. Bill was my service manager and I scheduled an appointment at 7:30am, arrived promptly, was told I don't need an oil change but they'd change the bulb and put air in my tires and check the car for anything else after my road trip. He said it'd be ready early afternoon. First contact I received was at 1:40pm thinking my car is ready and I'm told they're out of the bulb and needed to order the part so my car needs to stay there til tomorrow. I had an interview and errands to run before a trip to Mexico so I was thinking 7 hours already seems ridiculous for one measly lightbulb there's no way it'd take them longer than that. I asked if there was a loaner car and he said no.. so then I asked him why it took him 7 hours to figure out he didn't have a part and notify me (I could have made other arrangements in the meantime). He just completely ignored me, restated they'd need to keep the car, not a single "sorry for the inconvenience" or ANYTHING and on top of that asked me for $1400 to change my tires. It took you all day to figure out you're out of a part and you think I'd trust you with anything else? I wouldn't trust you to pick out my gum! I was absolutely floored. I wish I could post pictures here but I did post screenshots of our leaving-much-to-be-desired exchange. This dealership is the pimple on the rim of BMW (and not wheel rim, if you know what I mean). Proceed at your own risk. Oh - the best part, when I got there, they couldn't even be bothered to put air in my tires while my car sat there for 10 hours and they tried to charge me $7 for the uber that took 20 mins to arrive, which I never even ended up taking round trip. I've never been able to describe a customer service experience as dehumanizing so congratulations Bill & Santa Monica BMW, I can't believe BMW allows this. Luxury car my ***. More

You can wait there forever and they don't care Terrible. Very disappointed in Chris Myers. He was MIA for 20-30 minutes as my completed paperwork sat on his counter while I waited in the lobby. I Terrible. Very disappointed in Chris Myers. He was MIA for 20-30 minutes as my completed paperwork sat on his counter while I waited in the lobby. I only got my car back because I asked someone else to check on the progress. I could have wasted even more time waiting thinking the client service rep actually cared to provide service. More

Love Santa Monica BMW! Santa Monica BMW is the best! Everyone I’ve dealt with there has always been very courteous and helpful. Sending my car there for service is truly a Santa Monica BMW is the best! Everyone I’ve dealt with there has always been very courteous and helpful. Sending my car there for service is truly a peace of mind! More

Fast service but poor communication The service was fast enough but the communication was very poor. I was telling about a problem on my car but the representative (Bill) cut me off and The service was fast enough but the communication was very poor. I was telling about a problem on my car but the representative (Bill) cut me off and he said nobody will check it if there is no warning. I don't think if I will come back again. Thanks Ersin More

Poor communication / no regard for the client I've been a BMW owner for many years and have dealt with Alexander BMW and BMW of Monrovia. This time around because of proximity I wen to Santa Moni I've been a BMW owner for many years and have dealt with Alexander BMW and BMW of Monrovia. This time around because of proximity I wen to Santa Monica BMW and had the worst experience. I was really surprised at the lack of communication and lack of regard for the client. I guess, I had been spoiled by my other experiences at the other dealerships. Long story short I dropped off my brand new car (2017 w/ 7k miles) because the check engine light was on at 7:15am and didn't hear back at all w/ an update. When I checked in at 4pm I was told they needed it over night. When I checked in the next day via text I got a simple response - Your car needs to be here till Monday. I called back to inquire about a loaner but didn't hear anything back till Tuesday when they told me the car was ready. When I got my car back I had 9 miles worth of fuel in the tank and my radio station had been switched, and my car play was no paired!! D - service More

The worst experience ever! Santa Monica BMW Service provider/dealership, Sorry, but it was the worst experience ever! And right now I took my car to another dealership to work o Santa Monica BMW Service provider/dealership, Sorry, but it was the worst experience ever! And right now I took my car to another dealership to work on it, as you made my car worse! Rude and unprofessional staff, terrible service, wrong timing, and irresponsible dealership! I did not have a car for a week, and even when I got it back, you made it worse. Not only the first problem was not fixed, but also you added another problem on top of it! And you didn’t care about your customer safety! You gave my car back without fixing it, and I was stuck and had to call roadside service in the middle of the night. Absolute worst BMW dealership I have ever been to. More

Excellent services again I trust and go to Chris every time my two cars have any problems. This time, Chris and two service managers (Danny and ?) did again the most satisfac I trust and go to Chris every time my two cars have any problems. This time, Chris and two service managers (Danny and ?) did again the most satisfactory and outstanding work to fix problems of my car! I also wanted to praise the guy who brought the car to me after voluntarily washing it while I was waiting there. More

Took my X5 for recall My car was in perfect condition with no issue at all. After I take this car for recall, they created several issues with the car including power stee My car was in perfect condition with no issue at all. After I take this car for recall, they created several issues with the car including power steering leaking pump and several other items where never was exist. They asked for about $4,000 for these items that never exist. So they damaged my car. Never, ever take your car over there. I also file a claim with BMW USA for these issues. More