Santa Monica BMW - Service Center

Shane was awesome! ! Terrific service and the loaner service was great Couldn’t have been. happier ! Terrific service and the loaner service was great Couldn’t have been. happier More

Chris was very thorough and helpful . Thank you also for the detail in what needs to be fixed when I have finances available. Happy Holidays Thank you also for the detail in what needs to be fixed when I have finances available. Happy Holidays More

Helpful, organized and on time. I have done a few check ups and oil change there. All went well. I have done a few check ups and oil change there. All went well. More

Nice video email but they did not wash my car. I think my car was dirtier after the service than before. I think my car was dirtier after the service than before. More

Great service experience. Got me in and out quickly with no hassle. Car was spotless on delivery. These are pros. Second car I've bought here, may buy another! Got me in and out quickly with no hassle. Car was spotless on delivery. These are pros. Second car I've bought here, may buy another! More

The service was fast and comprehensive. Shane was a great advisor. Lounge was nice but coffee machine wa out of order. Shane was a great advisor. Lounge was nice but coffee machine wa out of order. More

I cannot say enough about the Manager, Daniel who listened and treated me so very well. I have owned 3 BMWs and love the cars.. now the treatment, when there was a problem (I fell, missed a step by t listened and treated me so very well. I have owned 3 BMWs and love the cars.. now the treatment, when there was a problem (I fell, missed a step by the cashier and really injured my arm and rite side!) I can say Manager Daniel was so sweet and took very good care of me.. greatly appreciated! More

A very pleasant and professional experience. A great staff and very friendly and knowledgeable. Thanks. A great staff and very friendly and knowledgeable. Thanks. More

Great experience. My car was serviced and returned clean. It was done in a timely manner and communication was excellent. My car was serviced and returned clean. It was done in a timely manner and communication was excellent. More

A simple diagnostic evaluation to determine the root cause for a check engine light could not be resolved. Repeated calls to the service agent went unanswered. I got the issue resolved at another dealer cause for a check engine light could not be resolved. Repeated calls to the service agent went unanswered. I got the issue resolved at another dealer. You really suck! More