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Santa Monica BMW - Service Center

Santa Monica, CA

4.0
1,624 Reviews

1,624 Reviews of Santa Monica BMW - Service Center

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May 23, 2025

Very happy with the service and the reception and timeliness- have been a client for years now More

by PARISSACHUBAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Danny the kind, thoughtful service manager is always available & runs an efficient, supportive team seamlessly. Cesar is also a gem! Long term team members; Cristal, Lando & Ramon make sure my visit is More

by 085321VFYRVW//
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Cueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Easy arrival and check-in. Easy departure after check out. Great customer service. Thank you More

by carlacallans2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hans Dakhlia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Guglielmelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

I brought my car in for routine oil change, but they returned the car with a cracked windshield. Further I asked 2x to make sure my car was washed which they confirmed 2x, but then when I went to pick u More

by blakedsan
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Cueva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

The recall service was performed well as far as I can tell the people who handled my car when I brought it in and picked it up were professional and courteous. My reduction in the rating was with respec More

by RICHEGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have specific names.
May 17, 2025

I took it for recall service. The report on the service said the service had already been done. (All my recall service has been done at this dealer.) I was without my car for 5 da More

by BEMATHEWS111
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal
May 16, 2025

Service person Chris was exceptional in every respect! Courteous assistants and cleanliness of vehicle when finished. More

by BP2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

I had over $7k of work done on my vehicle. Service was awesome and they gave me a good discount which brought the cost down. Service was excellent and the car loaner program helped out as More

by george@georgelinorganization.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier, Cristal, Suza, Danny
May 13, 2025

Routinely overbooks appointments. A standard service, I dropped my car at 9AM. At 4:30, I received a text, a video showing me the service, with captions, telling me I needed a new b More

by HARRISON.JULIE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Macias
May 13, 2025

Very thorough and professional. Clear explanation of service needs, including software update. Every person at the service center was efficient and courteous. More

by WILLIP2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.