Santa Monica BMW - Service Center

Alex in Service is extraordinary. He is both professional and cares for the client. He should be promoted. He is both professional and cares for the client. He should be promoted. More

I called to see how long the recall fix would take because I wanted to wait. I was told 3-4 hours. By the time I got home the car was ready. They wasted my time with inaccurate information. My car als because I wanted to wait. I was told 3-4 hours. By the time I got home the car was ready. They wasted my time with inaccurate information. My car also keeps reminding me to have the recall fix done. They obviously did not compete the service and there is no way for me to stop the automatic notices everytime I turn on the car without returning to the dealership. Santa Monica BmW service is why I will never buy another bmw. More

The lack of communication and transparency was incredibly frustrating. I brought my car in for my appt at 8:30 am on a Thursday and it was not looked at until after 2 pm on Friday. I had to call both Thurs frustrating. I brought my car in for my appt at 8:30 am on a Thursday and it was not looked at until after 2 pm on Friday. I had to call both Thurs and Fri to get updates. I did not feel for one moment that my "service rep" had my best interests in mind and he was incredibly condescending. I will not bring my car back to SM BMW for service. More

Jose at the service department was extremely helpful in getting my car fixed and getting it back to me at a timely manner. He is very caring and kind and profesional. getting my car fixed and getting it back to me at a timely manner. He is very caring and kind and profesional. More

Chris Myers was amazing. Great communication and setting expectations. Excellent service. I would recommend Chris and SM BMW Service to anyone. Great communication and setting expectations. Excellent service. I would recommend Chris and SM BMW Service to anyone. More

Professional . Got me in and out on my appointment time. They called me before the time frame to say it was ready. The loaner was clean. Got me in and out on my appointment time. They called me before the time frame to say it was ready. The loaner was clean. More

Crystal and Jimmy were amazing. So grateful for their care, understanding and kindness. It meant so much to me. God bless them!! So grateful for their care, understanding and kindness. It meant so much to me. God bless them!! More

They couldn’t find my key and I waited 40 min after they told me my car would be driven around to meet me. I was furious. told me my car would be driven around to meet me. I was furious. More

Chris attended me well and gave me the info I needed. Car works great. Efficient Car works great. Efficient More

Trustworthy, professional and explain everything Never feel like I’m being ripped off which has unfortunately occurred at other BMW dealerships outside of CA feel like I’m being ripped off which has unfortunately occurred at other BMW dealerships outside of CA More