Santa Monica BMW - Service Center

Arrival and initial greeting with staff was nice. Once inside noticed the woman before me became upset with the man at the desk. Once it was my turn the man at the desk Alex was very rude, condescend Once inside noticed the woman before me became upset with the man at the desk. Once it was my turn the man at the desk Alex was very rude, condescending and rushed me through the process. I had simple questions regarding an oil change and he was beyond unhelpful. I then understood why the woman before me was upset. Javier on the other hand with the Uber and Loaner program was VERY helpful and nice. Was able to answer questions politely and seemed to have a willingness to assist. Please train Alex on soft skills. To have a customer facing role and an attitude like his is very unpleasant! More

Unreliable. I was told the car will be ready for pick up the next day by 1pm. I waited until 3pm and called the center and I was told the car was not ready but I was told the car will be ready for pick up the next day by 1pm. I waited until 3pm and called the center and I was told the car was not ready but will be done by 6pm. I arrived at 6pm and waited for another hour. My work day was completely ruined by this. More

i liked the service, but the price was too expensive. the recommended services that i didn't and charged me 250$ extra. just to run a scan on the car the recommended services that i didn't and charged me 250$ extra. just to run a scan on the car More

Terrible communication. Was told my car would be ready in a day and they didn’t even tell me that it needed to spend a second day there. They never called and never picked u Was told my car would be ready in a day and they didn’t even tell me that it needed to spend a second day there. They never called and never picked up the phone. More

Cristal was great she made sure I was aware of upcoming service in the future. Also checked on a part I ordered and made sure it was installed. Thanks for a great job! service in the future. Also checked on a part I ordered and made sure it was installed. Thanks for a great job! More

Chris Meyers is wonderful. He always makes the service appointments so easy to deal with. He always makes the service appointments so easy to deal with. More

Very unprofessional team. Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! More

They are very busy and really don’t seem to care too much whether you are a client there or not whether you are a client there or not More

Everyone was very nice and helpful. A loaner car was not available. but it was mentioned that BMW has a contract with Uber in which they can take me home and bring me back. However, the A loaner car was not available. but it was mentioned that BMW has a contract with Uber in which they can take me home and bring me back. However, there had been no mention that there's a fee. It would have been nice if that fact had been shared with me when the Ubers were mentioned. More

Great service by SM BMW as always. They are fast, honest and reliable. Only place to get your BMW serviced! They are fast, honest and reliable. Only place to get your BMW serviced! More