Santa Monica BMW - Service Center

Excellent service. The service was completed in a timely manner and I was well informed of the service provided. The service was completed in a timely manner and I was well informed of the service provided. More

Chris provides excellent service each time I’ve had my car here. I would recommend this place to anyone needing car care. car here. I would recommend this place to anyone needing car care. More

The process was quick and easy. The rep, Cristal, was professional and timely with her responses. The rep, Cristal, was professional and timely with her responses. More

Cheap. They try to nickle and dime you for everything. They always recommend services your car does not need. Not reliable. They try to nickle and dime you for everything. They always recommend services your car does not need. Not reliable. More

All staff was Friendly, efficient with great follow-up regarding loaner and pick upon completion of service regarding loaner and pick upon completion of service More

The dealership was efficient and welcoming. Very impressed that when the learned we were victims of the LA wildfires, they provided a discounted service plan, which was extremely kind of the d Very impressed that when the learned we were victims of the LA wildfires, they provided a discounted service plan, which was extremely kind of the dealership! More

horrible below average service. no follow up from service advisors. the owner does not care at all but customers do, and this place is horrible no follow up recommend services not no follow up from service advisors. the owner does not care at all but customers do, and this place is horrible no follow up recommend services not needed (at exorbitant prices) More

Chris Meyers and his team have provided exceptional customer service since my first visit in 2009. Thank you for always going above and beyond! customer service since my first visit in 2009. Thank you for always going above and beyond! More

Not good customer service. Bad communication. No updates. Said the car would be done at a certain time and then it was thirty minutes late and the car was still wet from the ca Bad communication. No updates. Said the car would be done at a certain time and then it was thirty minutes late and the car was still wet from the car wash and I had to dry it. No one offered to help. Def won’t come back to get service here. More

The entire process was very seamless and well-coordinated. Chris Meyers kept me informed and delivered the car within 7 hours of dropping it off. well-coordinated. Chris Meyers kept me informed and delivered the car within 7 hours of dropping it off. More