Santa Monica BMW - Service Center

Easy arrival and check-in. Easy departure after check out. Great customer service. Thank you Easy departure after check out. Great customer service. Thank you More

I took it for recall service. The report on the service said the service had already been done. (All my recall service has been done at this dealer.) I was without my car for 5 da The report on the service said the service had already been done. (All my recall service has been done at this dealer.) I was without my car for 5 days for no reason. They used the recall service to recommend $3,000 of other repairs. I had them do the less expensive ones. I took the car to another repair shop. They said the work wasn't needed. More

Service person Chris was exceptional in every respect! Courteous assistants and cleanliness of vehicle when finished. Courteous assistants and cleanliness of vehicle when finished. More

I had over $7k of work done on my vehicle. Service was awesome and they gave me a good discount which brought the cost down. Service was excellent and the car loaner program helped out as Service was awesome and they gave me a good discount which brought the cost down. Service was excellent and the car loaner program helped out as I needed to travel locally....drop-off and service was no-hassle. I did purchase the Oil Change program since I know I will keep the car for a long time and SM BMW will be the place I am committed to for their fine work. More

I called many times to make an appointment for a recall on my car. No one to talk with. I got a loaner with a broken windshield and a broken glove box. I got home and notice my wipers are broken! I called on my car. No one to talk with. I got a loaner with a broken windshield and a broken glove box. I got home and notice my wipers are broken! I called few time to talk to someone about it NO ONE called me back till I left a message for the manager! More

Very thorough and professional. Clear explanation of service needs, including software update. Every person at the service center was efficient and courteous. Clear explanation of service needs, including software update. Every person at the service center was efficient and courteous. More

Routinely overbooks appointments. A standard service, I dropped my car at 9AM. At 4:30, I received a text, a video showing me the service, with captions, telling me I needed a new b A standard service, I dropped my car at 9AM. At 4:30, I received a text, a video showing me the service, with captions, telling me I needed a new battery. That's it. No price, no form to accept, no ability to contact the service rep. I called but of course could no reach him - I never can. He called 1 1/4 hours later with an exorbitant price. I accepted anyway and he said it would be done the next day, early. At 1:30pm the next day, I had heard nothing. I called and, of course, could not reach him. The car was not ready until 3:30pm. This is inexcusable service. I will not be returning to SM BMW for service. More

My warranty didn’t cover what needed to be fixed on my car because of some rodents. I pay for a really good warranty. Not happy at all. Is there anything that can be done? car because of some rodents. I pay for a really good warranty. Not happy at all. Is there anything that can be done? More

Service was cold. . Offered me an Uber but came to find out I’d have to pay for it anyway. Rather not be offered and I just get the Uber myself. . Offered me an Uber but came to find out I’d have to pay for it anyway. Rather not be offered and I just get the Uber myself. More

I made an appointment but they made me wait 1 hour, then they proceeded to come out and ask what I was doing in the waiting room. No apology at all or even a "sorry for making you wait" and very rude demean they proceeded to come out and ask what I was doing in the waiting room. No apology at all or even a "sorry for making you wait" and very rude demeanor by staff. My 1st time coming to Santa Monica BMW and it was a very disappointing experience, will look for other places to bring my car in next time More