Santa Monica BMW - Service Center

Santa Monica Always excels. Have a loaner for me. They are quick and efficient! I trust them!!! Have a loaner for me. They are quick and efficient! I trust them!!! More

OMG! Just the best experience! So kind, detailed, efficient. Suza, Brandon, Alex were so wonderful. When I buy a new BMW, I will come to Santa Monica Just the best experience! So kind, detailed, efficient. Suza, Brandon, Alex were so wonderful. When I buy a new BMW, I will come to Santa Monica BMW. And I LOVED the loaner car they provided. More

Service was quick and efficient. They took care of the issue before the estimated time and solved the issue. They took care of the issue before the estimated time and solved the issue. More

I was without my car for 15 days. They did not even inspect it for four days after my initial appointment. It did not feel like there was any sense of urgency to get my car inspecte They did not even inspect it for four days after my initial appointment. It did not feel like there was any sense of urgency to get my car inspected, repaired and back to me. The price estimates were sloppy, confusing and I don't think matched the final bill. I just wanted to be done. More

Cesar was a huge help from beginning to end and I look forward to bringing my car to him for many years to come. Great communication, service, and professionalism! forward to bringing my car to him for many years to come. Great communication, service, and professionalism! More

The dealership was clean, organized, and efficient. Drove up and someone immediately guided me to my service agent Drove up and someone immediately guided me to my service agent More

Very effecient and fast. Definitely will go back. Car was done very quickly and washed. Looking forward to my next visit Definitely will go back. Car was done very quickly and washed. Looking forward to my next visit More

I feel like BMW in general and SM BMW have been declining in quality and service for twenty years. I’m on my fifth Beemer and I think it will be my last. The cars are just not high quality anymore. They feel in quality and service for twenty years. I’m on my fifth Beemer and I think it will be my last. The cars are just not high quality anymore. They feel cheap. My X3e gets 11 miles on a charge. 11 miles. Feel like I’ve been swindled. And the service department at SM just wants to rip you off for as much money as possible. $265 “diagnostic fee” to tell me a button doesn’t work. $882 to repair a button you can buy on eBay for $50 and install yourself. I just came away from the place feeling down on BMW, a brand I have so enjoyed over the years because they were the Ultimate Driving Machine. Now it just feels like a rip-off. So long BMW! More

Great service and attention to customer. Made my experience at the dealership a great one. Made my experience at the dealership a great one. More

The only thing I will say, is I was quite surprised that there was a cost associated with Uber ride. I actually just moved and switched service locations. At my previous service center, Sherman Oaks, I did there was a cost associated with Uber ride. I actually just moved and switched service locations. At my previous service center, Sherman Oaks, I did not encounter a cost with Uber. It also wasn't immediately disclosed to me until I received an invoice at pickup. They kindly removed it as it should have been disclosed. And I will say, $15 flat rate is reasonable, but it was just surprising seeing the differences between two service centers. I was however impressed by the video message I received on the status of my vehicle. Really unexpected, but appreciated. And the turnaround time was very quick. More