Santa Monica BMW - Service Center

Chris Myers is my service rep. He is terrific. Highly recommend. Love the service video the service tech sends you He is terrific. Highly recommend. Love the service video the service tech sends you More

My experience with the service department was excellent. The air conditioner in my X5 is working perfectly again. Thanks! The air conditioner in my X5 is working perfectly again. Thanks! More

Lack of clear communication. Invoice incomplete. Rude and unhelpful cashier. One manager - Caesar- ended up being very helpful but otherwise, the team is not service/customer-ori Invoice incomplete. Rude and unhelpful cashier. One manager - Caesar- ended up being very helpful but otherwise, the team is not service/customer-oriented. More

The team showed great action and superior service: Good team, great work, and superlative communications. I appreciate all of it. team, great work, and superlative communications. I appreciate all of it. More

Half assed inspection, charged way too much just to send a video of what I already told them was happening. a video of what I already told them was happening. More

Love Cesar! He always has my back and takes care of me, he thinks forward and saves me time. He always has my back and takes care of me, he thinks forward and saves me time. More

Chris Myers is always a 5-Star guy! He's incredibly nice, always in good spirits, very friendly and welcoming, and explains everything very clearly and well. He's an outstanding asset t He's incredibly nice, always in good spirits, very friendly and welcoming, and explains everything very clearly and well. He's an outstanding asset to BMW. He exemplifies the best traits and character of what an employee at your dealership and all other BMW dealerships should be. Again, Chris is an outstanding asset to your dealership and BMW. More

My seat and door handle had grease amd oil i just had my car detailed car detailed More

The wait time is a little too long. Standing waiting for the service rep to come to the desk , waiting 15-20 minutes for the car to come out after checking out. The man who brought the Standing waiting for the service rep to come to the desk , waiting 15-20 minutes for the car to come out after checking out. The man who brought the car was lovely and apologized but the service rep should at least say sorry for the wait. He did contact me to let me know car would be ready the next day and I appreciated that. More

The worst service. The workers there are incompetent. Very slow. Didn’t receive car wash after service done. The workers there are incompetent. Very slow. Didn’t receive car wash after service done. More