Santa Monica BMW - Service Center

They've stepped up their customer service - happy to see. A big improvement since buying a previous BMW there. A big improvement since buying a previous BMW there. More

Work was done on time and car returned cleaned and detailed. On the down side, they are pricey for basic service. detailed. On the down side, they are pricey for basic service. More

People over here are very nice and helpful, clean and good looking dealership, thank you guys good looking dealership, thank you guys More

Friendly, helpful, and car was returned on time as promised. The car was washed as well promised. The car was washed as well More

I was very satisfied with the overall experience. Appointment was on time, communication good as the service was being done and car was ready when expected. Appointment was on time, communication good as the service was being done and car was ready when expected. More

I went in for a recall repair. It was completed in a timely manner. I was happy wit their service. It was completed in a timely manner. I was happy wit their service. More

Close small but still needs to have more attendant at service center to handle flow of cars with appointments and regular drive up service center to handle flow of cars with appointments and regular drive up More

Replaced my radiator under SULEV, and gave me a thorough and clear diagnosis of other concerns I had. and clear diagnosis of other concerns I had. More

Quick and easy process. Appreciated the video of the car assessment which provides some interesting details like tire tread wear. Would have been good to know what the wear Appreciated the video of the car assessment which provides some interesting details like tire tread wear. Would have been good to know what the wear needs to be for replacement. More

Service was horrible and I was scammed. The service was $27 and I was charged way over $580. When. I came into the dealership it was for my service light being on due to the milage. Shane g The service was $27 and I was charged way over $580. When. I came into the dealership it was for my service light being on due to the milage. Shane gave me a quote for breaker fluid for an estimate of $500, not knowing how much this actually was and trusting the service I assumed this was the accurate price. I also showed him the light and asked him if he was sure and thats all. When I got my car back it was filthy, I had to ask them to wash it even though this should be provided with the service. Also, later when I looked at my invoice I noticed that they only charged my $27 for the actual service and charged over $500 worth of service fees, which was not explained to me at all. I do not appreciate being taken advantage of especially when I am getting serviced at a luxury dealership. The service was absolutely horrific and the worst service I have ever experienced, I have been to Porsche dealerships for my previous car and the service start to finish was amazing and they broke down every price and update my throughout as well to make sure I understood and was comfortable. I will never come back to this location and never recommend this location to anyone. It is a complete scam and rip off and absolute terrible service. More