Santa Monica BMW - Service Center

Excellent friendly costumer service. Easy to schedule an appointment easy dropping car and pick up since I had very limited time doing this. Easy to schedule an appointment easy dropping car and pick up since I had very limited time doing this. More

Chris is great. Loaner was available (I added gas as requested). Service was completed mis-afternoon the same day. Loaner was available (I added gas as requested). Service was completed mis-afternoon the same day. More

The following aspects of the service were very good: - the facility is immaculate - my service representative, Crystal, communicated effectively and efficiently with me. Moreover, she was polite Th the facility is immaculate - my service representative, Crystal, communicated effectively and efficiently with me. Moreover, she was polite The following aspects of the service were poor: - I was charged $2,800 to replace 4 Pirelli run flat tires. The cost at tire stores was less than $1,800. I don't expect that BMW service would match the price, but I would have expected that would not price gouge me. - When I spoke with the service manager, he was superficially polite, curt, and unresponsive to my concerns. When I explained to him that I received better price quotes, that I understand that SM BMW is not a tire store, and that I would not have expected that they would overcharge me to such a degree, he simply repeated, "These are the prices." The unspoken messages were "take it or leave," "get your car serviced elsewhere if you don't like it," and "kiss my xxx." It is important to note that I am always polite with staff, arrive at appointments on time, and pay my bills in a timely manner. From my perspective, I was treated most poorly. I really like my car, but if this is the kind of service that I am going to receive, then there are other vehicles out there for purchase. More

Wonderful customer service. The staff helped me when I needed it most. I’ll never forget the 11th hour save. Thank you! The staff helped me when I needed it most. I’ll never forget the 11th hour save. Thank you! More

My service adviser Alex was the best; he saw me close to my reservation time, didn't try to upsell products, was friendly and professional, and contacted me when my vehicle was ready. I was there for a safe my reservation time, didn't try to upsell products, was friendly and professional, and contacted me when my vehicle was ready. I was there for a safety recall which was supposed to be free, and it was. Yay! More

Always great service. My 8 year old 330E still runs great! Will continue to use SM BMW for my service needs. My 8 year old 330E still runs great! Will continue to use SM BMW for my service needs. More

Terrible customer service related to rental car arrangements. Did not offer uber and told me that BMW was not affiliated with any rental car companies in the area. When i got to Enterprise they tol arrangements. Did not offer uber and told me that BMW was not affiliated with any rental car companies in the area. When i got to Enterprise they told me they offer pick up and drop off at BMW and exclusive rates for BMW customers. Everyone at BmW was absolutely miserable and not helpful a More

They charged me $1,000. 00 for an oil change, replacing the oil filter, inspecting my brake pads, and inspecting my tires. I feel like I really got ripped off. 00 for an oil change, replacing the oil filter, inspecting my brake pads, and inspecting my tires. I feel like I really got ripped off. More

it was really helpful to get the full video update! they also did a full check to recommend any other repairs. uber service is great and texting speedy updates they also did a full check to recommend any other repairs. uber service is great and texting speedy updates More

The service used to be stronger. When I called in to book an appointment I was told there was no record of my car having service done at this location. I’ve been here multiple times When I called in to book an appointment I was told there was no record of my car having service done at this location. I’ve been here multiple times and there wasn’t much effort to figure out the problem. Then I was switched to a different advisor whose communication wasn’t great. I had to contact him for updates about the car after my car was there overnight. Then I had an offer for a break service that wasn’t honored. No expiration date on there. I was just told the service manager couldn’t honor it. Unfortunately I will be taking my car elsewhere. More