Santa Monica BMW - Service Center

Great customer service, repair done in time, car returned washed. They also did their best to keep costs low. I really recommend. Thanks! washed. They also did their best to keep costs low. I really recommend. Thanks! More

Salvador was very helpful guy . Also He was very nice and friendly guy, Thanks a lot ! Also He was very nice and friendly guy, Thanks a lot ! More

Service was handled professionally and timely which was very much appreciated. This is a very good dealer. very much appreciated. This is a very good dealer. More

I was Shocked to learn the dealership who sold this car to me, charged me for the defective wheels unlocking keyI they should have replaced it free of charge than robbing me over $280 to me, charged me for the defective wheels unlocking keyI they should have replaced it free of charge than robbing me over $280 More

Very responsive to my requests. Got my car when I asked. Pleasant to deal with. Got my car when I asked. Pleasant to deal with. More

Quick and friendly service. Was brought into service on time and car was ready for pickup faster than quoted. Was brought into service on time and car was ready for pickup faster than quoted. More

Very different to customers' needs. Truly non-responsive and irresponsible. Not addressing customers' issues. I will never recommend this dealer. Truly non-responsive and irresponsible. Not addressing customers' issues. I will never recommend this dealer. More

Was texted car was done when I arrived and asked they hadn’t started and ask to keep car another day to figure out what was wrong hadn’t started and ask to keep car another day to figure out what was wrong More

Not happy with the service department's answer to my squeaky brake issue that I've been complaining about since I bought the car. They couldn't "recreate" it on previous visits, but when they finally co squeaky brake issue that I've been complaining about since I bought the car. They couldn't "recreate" it on previous visits, but when they finally could "recreate" the loud brake noise on my recent service visit, my service advisor Alex told me I would have to pay close to $400 dollars for them to further investigate. Come on guys! My car is barely past the 2 year mark. Fix the squeaky brake issue! A $50,000.00 dollar car shouldn't sound like a piece of junk when I drive it! While I was happy at the speed of the service, I'm a little suspect as to if it was properly serviced and if my issue was really investigated. More

very accommodating friendly efficient car serviced in timely manner helpful Ceasar very informative answered all my concerns timely manner helpful Ceasar very informative answered all my concerns More