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Santa Monica BMW - Service Center

Santa Monica, CA

4.1
1,606 Reviews

1,606 Reviews of Santa Monica BMW - Service Center

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March 19, 2024

Great custumer service! Extremely nice staff, with quick and professional services. Appreciated the Uber service offer! More

by catalin.catana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2024

Caesar was awesome, great customer service experience and he went out of his way to make sure I was happy. More

by LAURENMEGDAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Cueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2024

Excellent service, Crystal was awesome to work with, made everything nice and easy. My vehicle was repaired on time, and was washed and vacuumed More

by JIMTHE1ST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

Work was well done and completed on time. Service manager, Chris was professional and kept me informed on progress. More

by GERARD.ROSSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2024

I always bring my bmw here and I always pay for nothing. It is very expensive amd you charge for everything even you dont fix it. I should ve listened my friend before take my care here More

by AHMETOGUZKUTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Myers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christal was very nice but Chris is too mean he feels like he is the owner of the bmw. Blonde painted hair
March 15, 2024

They were quick and efficient and it's always great to deal with their service. More

by SUDS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2024

Thank you so much to Cesar Pleitez for the excellent service! Everything was perfect! I will come back. More

by ANITAALFEROVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Pleitez
March 14, 2024

They did a great job. Thorough and the video assessment is very helpful. The extra costs they estimated were higher priced than competition. But that is their choice for More

by BMARMOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristal
March 13, 2024

Chris was not only extremely professional but also very down to Earth, kind and helpful. I am glad he was my service representative and would say he has been one of the best ones I have ever dealt with. More

by justin@visionsmedia.co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
March 13, 2024

Caesar was great, explained everything and options. I would return to SM BMW to receive service from Caesar. More

by YO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caesar
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