Santa Monica BMW - Service Center

Overall it. Was a good experience even if I had to come back because they forgot to reset my car system and it was showing up that my service was not done. They Was a good experience even if I had to come back because they forgot to reset my car system and it was showing up that my service was not done. They were quick to fix that More

Cat wasn’t vacumed after service and ask them a price to replace a part and was told only way I can’t get the price for that service was to do a $400 inspection replace a part and was told only way I can’t get the price for that service was to do a $400 inspection More

The people are friendly but it is very hard to get s loaner car (often have to wait several weeks for one to be available). They "repaired" my car for $1900 and less than 400 miles later I had the same loaner car (often have to wait several weeks for one to be available). They "repaired" my car for $1900 and less than 400 miles later I had the same problem. The second repair diagnosis was totally different and cost another $3200. More

Appreciate the ease of working with Chris Myer and his effort to take care of my vehicles. effort to take care of my vehicles. More

Great experience m m m m m mm m m m m m m m mm m More

Excellent Service provided in an efficient manner . the technicians know and understand the problems and solutions. the technicians know and understand the problems and solutions. More

Excellent service , a great crew. Very professional and efficient. Friendly and clean . Excellent environment to bring the car back for a service. Very professional and efficient. Friendly and clean . Excellent environment to bring the car back for a service. More

It was standard service. Everything went fine, car done fast, washed per my request thanks Everything went fine, car done fast, washed per my request thanks More

Cesar is great, attentive, explains everything. He got me in and out in less than a day. On my wish list - it would have been nice to have a loaner and short of that it would be nice if Uber rides He got me in and out in less than a day. On my wish list - it would have been nice to have a loaner and short of that it would be nice if Uber rides were covered by BMW, especially for longtime customers - I'm on my fourth BMW in a row. Also, Cesar was good enough to let me know before the work began that the faulty hose would cost around $250. But I was shocked to learn that my overall cost at pickup was more than $900 owing to more than $600 in labor costs. Not that the mechanics don't deserve it, just that if you're letting me know what the parts cost before work begins, why not also let me know an estimated labor cost too so I'm mentally prepared? More

Thank you for your skill, patience, and concern. Bill is the best. Again, thank you! Bill is the best. Again, thank you! More