Santa Monica BMW - Service Center

Christopher Meyers is the greatest. ... The ultimate professional, Makes it easy to take care of your car ... The ultimate professional, Makes it easy to take care of your car More

Very poor customer service from Crystal Pablo. She had a rude demeanor and bad attitude. Please retrain or fire her. She looks like she hates working there. She had a rude demeanor and bad attitude. Please retrain or fire her. She looks like she hates working there. More

They are awesome. They really go the xtra mile. I had a flat tire and the cutoff for ordering one for the same day was 5 min away and my service agent made it work m They really go the xtra mile. I had a flat tire and the cutoff for ordering one for the same day was 5 min away and my service agent made it work miraculously. Thank you so much More

I bought my car at another dealer but use This dealer for service. Great service department!! service. Great service department!! More

Chris Myers is always on top of things, and a great guy to deal with. And the rest of the staff has always treated me very well. And they do a great job on my car! to deal with. And the rest of the staff has always treated me very well. And they do a great job on my car! More

Service was quick and friendly, as always. Been going there for years and intend to continue whenever I have an issue. Been going there for years and intend to continue whenever I have an issue. More

Absolutely the worst BMW experience with service department. Bait and switch. Do not take your car here. Service reps work on commission and want you repair bill as high as possible. Stay away !! department. Bait and switch. Do not take your car here. Service reps work on commission and want you repair bill as high as possible. Stay away !! More

Was promised a tire at noon Ready at 5 pm Had to leave for the day on Uber Cost me another 100.00 Very unprofessional and totally unacceptable leave for the day on Uber Cost me another 100.00 Very unprofessional and totally unacceptable More

Pablo at service department gave me the BEST Customer Service, he was very professional, knowledgeable, and extremely courteous, and explained everything to me, and everything was done by him in a very t Service, he was very professional, knowledgeable, and extremely courteous, and explained everything to me, and everything was done by him in a very timely manner. More

Pablo did not properly communicate and inform service personnel in a timely manner, costing me hundreds of dollars, inconvenience, and two days without my car. All this for an oil change plug retread, Cm personnel in a timely manner, costing me hundreds of dollars, inconvenience, and two days without my car. All this for an oil change plug retread, Cmon two days. There was clearly miscommunication between Pablo and service personnel. Unfortunately I paid the cost! More