Santa Monica BMW - Service Center

Cesar my svc rep was excellent. Great communication and very professional. They got my car in and out quickly. Great communication and very professional. They got my car in and out quickly. More

driver assistance warning keeps going off and shutting down DA system. Kept car for five days and stated there is no problem. Problem still present and DA system unusable. Have to try another dealership down DA system. Kept car for five days and stated there is no problem. Problem still present and DA system unusable. Have to try another dealership More

Slow Sloppy Not very knowledgeable Facility is dull to wait in and you always wait to wait in and you always wait More

Bad ABS sensor needed replacement. The mechanic actually tried to clean the sensor and reinstall. Unfortunately, it didn't work, but I appreciated the extra effort and the fact that The mechanic actually tried to clean the sensor and reinstall. Unfortunately, it didn't work, but I appreciated the extra effort and the fact that the dealership didn't try to sell me any unnecessary extras like other dealer service centers I've dealt with. More

Five hours for a scheduled basic oil change was absolutely appalling. No explanation or apology. Will not return. absolutely appalling. No explanation or apology. Will not return. More

Dealership provides expensive but excellent service. Highly recommended of you want to baby your BMW. Highly recommended of you want to baby your BMW. More

My service advisor was very friendly , helpful and professional.. She kept me updated all throughout the process. professional.. She kept me updated all throughout the process. More

I've been coming here for five years now! Efficient, convenient and always professional. Everyone is great!! Efficient, convenient and always professional. Everyone is great!! More

Cesar Pleitez is the best service advisor BMW has, always friendly, courteous and knowledgeable. I always feel confident taking my car there. friendly, courteous and knowledgeable. I always feel confident taking my car there. More

Always awful communication, keeps car for months, didn't even inspect the actual reason I brought it in & ALWAYS tacks on unnecessary repairs. even inspect the actual reason I brought it in & ALWAYS tacks on unnecessary repairs. More