Santa Monica BMW - Service Center

Chris Meyers is great. Very pleasant. Always explains the line items and possible work not covered by warranty. Very pleasant. Always explains the line items and possible work not covered by warranty. More

The service was good. Bill Evans, my service provider and he was great. Best service provider I've worked with yet at this BMW service location. Very nice guy, professi Bill Evans, my service provider and he was great. Best service provider I've worked with yet at this BMW service location. Very nice guy, professional and responsive. When I picked my car up, I took a wet wipe to clean off the steering wheel. I used two wet wipes and they were totally dirty/brown from cleaning off the steering wheel (likely from the mechanics driving the car with dirty hands). BWM Santa Monica: If you could please put steering wheel covers on steering wheels when service is being done so this doesn't happen again, that would be great. Also, when I picked up my car, the car smelled kind of funky. Also, the wait time for someone to bring my car out took much longer than it could of. I had to walk back inside to ask someone to call my car out a second time. More

Chris was not only extremely professional but also very down to Earth, kind and helpful. I am glad he was my service representative and would say he has been one of the best ones I have ever dealt with. down to Earth, kind and helpful. I am glad he was my service representative and would say he has been one of the best ones I have ever dealt with. More

Caesar was great, explained everything and options. I would return to SM BMW to receive service from Caesar. I would return to SM BMW to receive service from Caesar. More

They are always on time, efficient and professional. I always use them to service my BMW and Chris to manage everything. I always use them to service my BMW and Chris to manage everything. More

Bill at the counter was very good and communicated easily and was helpful. I hope to have him again. and was helpful. I hope to have him again. More

Easy to get to Easy to check in with Cristal Ability to use a 10% coupon Fast (only took 4 hours) The bad: 3x the price of Midas and other shops Car wash was minimal - car just as dirty e-bill had use a 10% coupon Fast (only took 4 hours) The bad: 3x the price of Midas and other shops Car wash was minimal - car just as dirty e-bill had no explanation More

Always a great experience having my car serviced at SM BMW - the service is outstanding, the builiding is clear, and the new BMW discounts add to the pleasure. BMW - the service is outstanding, the builiding is clear, and the new BMW discounts add to the pleasure. More

Mechanic was amazing and very detailed and informative during my visit and made my experience delightful during my visit and made my experience delightful More

Fast, friendly service. Easy drop off and pickup. It was also easy to secure an appointment Easy drop off and pickup. It was also easy to secure an appointment More