Santa Monica BMW - Service Center

The service department was very helpful and efficient in handling my immediate need for two tires, which were mounted within a reasonable amount of time, considering the need to order them and delivered the handling my immediate need for two tires, which were mounted within a reasonable amount of time, considering the need to order them and delivered the car, completely detailed. More

Mr. Caesar Pleitez is a "First Class" ambassador for Santa Monica BMW. He always takes care of my needs and makes certain as a customer that my vehicle is taken care of. The mechanics always get my se Santa Monica BMW. He always takes care of my needs and makes certain as a customer that my vehicle is taken care of. The mechanics always get my service or repairs done correctly the first time. The dealership itself and its supporting staff is like a well oiled-engine. For my vehicle service and needs and future vehicle purchases, Santa Monica BMW is my choice. - Mark Louis More

Chris Myers was professional and courtesy. I was provided a loaner as requested It was also nice that we had comfortable chairs to sit in while waiting for our cars to be delivered. I was provided a loaner as requested It was also nice that we had comfortable chairs to sit in while waiting for our cars to be delivered. More

I had to wait almost 25 minutes for my car after paying for it and going out front. The car was not washed. I recently converted from Audi whose service always gave you back a washed car. In addition, I for it and going out front. The car was not washed. I recently converted from Audi whose service always gave you back a washed car. In addition, I had to pay for an uber , at Audi they transport you anywhere for free. More

Horrible service. No communication. Don’t pick up the phone. Hit my rims and tried to cover it up. No communication. Don’t pick up the phone. Hit my rims and tried to cover it up. More

Not very communicative at all. Had to call front desk to learn about my car. Waited at the dealership for 30 minutes for them to bring my car around. Had to call front desk to learn about my car. Waited at the dealership for 30 minutes for them to bring my car around. More

At Least 15 Words At Least 15 Words At Least 15 Words. Lol lol lol lol Lol lol lol lol More

I dropped my car off for routine servicing on Wednesday and was told I'd receive a phone call the next day. By the following Tuesday, I hadn't heard anything, so I called the dealership myself to check. M and was told I'd receive a phone call the next day. By the following Tuesday, I hadn't heard anything, so I called the dealership myself to check. My car was ready for pickup, and according to the invoice, had actually been ready since the previous Thursday (the day after I'd dropped it off). I received no explanation of why there was such a lack of communication. I had my other vehicle in the week prior and the service was great, so I hope this was a one-off. More

The service was great except getting a loaner car that had been reserved 2 weeks prior took 1 hour 20 minutes. I would have chosen an Uber if I realized how long it would take to get car had been reserved 2 weeks prior took 1 hour 20 minutes. I would have chosen an Uber if I realized how long it would take to get car More

Fast and efficient service. Cesar plientez is always there to assist us with our vehicles. Cesar plientez is always there to assist us with our vehicles. More