Santa Monica BMW - Service Center

Great experience and quick responses from customer service. They were super transparent regarding the cost of the repairs. service. They were super transparent regarding the cost of the repairs. More

Cesar is always so helpful and knows exactly what’s going on. He is always responsive to all my questions. Going to BMW North America in Santa Monica is a great customer experience. The staff is always helpf on. He is always responsive to all my questions. Going to BMW North America in Santa Monica is a great customer experience. The staff is always helpful in getting me in to my appointments. Thank you. More

Very courteous , Helpful . Pablo , Cesar and Service Manager so very responsive to requests . Thanks .Improved Service . Pablo , Cesar and Service Manager so very responsive to requests . Thanks .Improved Service . More

great place to come to always in time Pablo is great keep me updated great service over all me updated great service over all More

The estimate I received was astronomically expensive. I obtained two other estimates both of which were half the price of yours/ I obtained two other estimates both of which were half the price of yours/ More

Quick, efficient service and liked the inspection video follow up sent. Parts price high to replace bulb! follow up sent. Parts price high to replace bulb! More

Professional n enthusiastic to assist me for my visit. Thanks for your assistance. I will definitely to come back for visit again when it’s needed. Thanks for your assistance. I will definitely to come back for visit again when it’s needed. More

Very responsive and welcoming. As soon as the work is done they text you to let you know it’s ready. As soon as the work is done they text you to let you know it’s ready. More

Bill Evans is an AMAZING service representative. I am honored to work with him every time I am here. He has been there for a long time and he still greets you with a smile. He truly cares about the I am honored to work with him every time I am here. He has been there for a long time and he still greets you with a smile. He truly cares about the customers and ALWAYS goes out of his way to educate and fix the car. Also, Suza at phone call center is amazing. The check in guys are also super professional. More

Overall, it was a professional, friendly, and quick experience. The car came back nicely washed and working well. experience. The car came back nicely washed and working well. More