Santa Monica BMW - Service Center

Always awful communication, keeps car for months, didn't even inspect the actual reason I brought it in & ALWAYS tacks on unnecessary repairs. even inspect the actual reason I brought it in & ALWAYS tacks on unnecessary repairs. More

Pablo is always very welcoming and professional. He explains any issues with the car clearly and doesn’t pressure me to fix issues that can be delayed. He explains any issues with the car clearly and doesn’t pressure me to fix issues that can be delayed. More

My tire change should have been covered by warranty but your staff cheated me . Then not covered . your staff cheated me . Then not covered . More

Exceptional service from the moment I called to bring my car in. Sal gave first in class support in helping me understand my service needs. Best experience I’ve had in a long time. car in. Sal gave first in class support in helping me understand my service needs. Best experience I’ve had in a long time. More

Chris Myers is an awesome advisor! A+ He was able to get me a discount accommodation on an ongoing issue with my turn signals and taillights that I first reported to my previous adv A+ He was able to get me a discount accommodation on an ongoing issue with my turn signals and taillights that I first reported to my previous advisor who stated that they had been diagnosed and checked and that there was no issue while my vehicle was still under warranty last year, which was not the case. Because of this fact, I will still be opening a claim with BMW of North America for the expense I incurred with the defective LCI taillights — a very common defect for 2018-2020 model years that’s all over BMW forums and the internet. I am very pleased that Chris was able to get to the bottom of the issue and finally get it fixed. The service experience was top notch and communicated clearly and professionally. However, there is some work to be done with the customer experience: -Hours on your website and Google aren’t accurate. These only reflect sales hours and need to clearly spell out sales AND service hours to the customer. I came to pick up my vehicle at 5 on Saturday to which I was rudely informed by some of the sales staff about the service hours and that I wouldn’t be able to pick up my car until Monday. I communicated my dissatisfaction and explained the importance of accurate hours for the customer and that whoever is in charge of search engine optimization for the dealership needs to correct this. I was told I wasn’t the only one who showed up to pick up their car after hours. -When my car was delivered to me, it hadn’t been washed like Chris and I had discussed. I also stated I’d like it to be washed in the service remarks when I first made the appointment, just in case. I think it’s important that every customer’s car is washed when it’s delivered to them, especially when they requested it. I think this is important, constructive feedback to have a conversation around with the wash/detail team. More

Came in for a flat tire. Didn’t bother to check my other tires, I had to ask them to check the other ones. And not a big deal that the car was not ready when promised, but th Didn’t bother to check my other tires, I had to ask them to check the other ones. And not a big deal that the car was not ready when promised, but they didn’t even bother to give my car a rinse, or give it a check up for anything else. There’s no above and beyond service anymore. I thought that’s what you pay for when going to a dealer for service. Should have just taken it to a tire shop instead. More

The dealers service area looks and smells so bad. The sales customer lounge in dealership is like a Kia dealership. The waiting area in service area next to exist smells urine and it was disgusting. The sales customer lounge in dealership is like a Kia dealership. The waiting area in service area next to exist smells urine and it was disgusting. I have to stand to talk with consultant in a tiny space. Just check out Lexus SM services set up please? Service in the other hand is quick and nice. More

Very efficient and professional service with absolutely no delays. Had a very comfortable waiting room with free coffee and a pleasant atmosphere no delays. Had a very comfortable waiting room with free coffee and a pleasant atmosphere More

I had to wait almost 25 minutes for my car after paying for it and going out front. The car was not washed. I recently converted from Audi whose service always gave you back a washed car. In addition, I for it and going out front. The car was not washed. I recently converted from Audi whose service always gave you back a washed car. In addition, I had to pay for an uber , at Audi they transport you anywhere for free. More

Chris Myers was professional and courtesy. I was provided a loaner as requested It was also nice that we had comfortable chairs to sit in while waiting for our cars to be delivered. I was provided a loaner as requested It was also nice that we had comfortable chairs to sit in while waiting for our cars to be delivered. More