Santa Monica BMW - Service Center

Bill Evans is an AMAZING service representative. I am honored to work with him every time I am here. He has been there for a long time and he still greets you with a smile. He truly cares about the I am honored to work with him every time I am here. He has been there for a long time and he still greets you with a smile. He truly cares about the customers and ALWAYS goes out of his way to educate and fix the car. Also, Suza at phone call center is amazing. The check in guys are also super professional. More

Professional n enthusiastic to assist me for my visit. Thanks for your assistance. I will definitely to come back for visit again when it’s needed. Thanks for your assistance. I will definitely to come back for visit again when it’s needed. More

Good service from the writer I'm a customer kind of expensive thelabor runs food expensive thelabor runs food More

Overall, it was a professional, friendly, and quick experience. The car came back nicely washed and working well. experience. The car came back nicely washed and working well. More

tire warranty worked but took almost 2 full days to get car back. took car on saturday as well and they wouldn't pre-order the tire so it would be there. audi had much better tire warranty service. car back. took car on saturday as well and they wouldn't pre-order the tire so it would be there. audi had much better tire warranty service. More

Easy to make appointment, friendly and helpful service advisor, car was ready on time- only issue was waited too long for them to bring me the car once at the service center for pick up- I thought they lo advisor, car was ready on time- only issue was waited too long for them to bring me the car once at the service center for pick up- I thought they lost my car. More

Provided a phone number that no one answers to call regarding your service. No one is apologetic, or even cares. regarding your service. No one is apologetic, or even cares. More

Very grateful for fabulous service from Santa Monica BMW. Bill Evans got me in and out in short timeframe and explained the work and pricing in a way I could really understand. So appreciative for their Uber Bill Evans got me in and out in short timeframe and explained the work and pricing in a way I could really understand. So appreciative for their Uber service, also. More

i though chris did an ex ellent job with communication and getting car ready same day! communication and getting car ready same day! More

Can't say enough amazing words by Jose (shop foreman). He went above and beyond when they couldn't find the issue with my car for weeks. We had some issues along the way with the car, but him and the serv He went above and beyond when they couldn't find the issue with my car for weeks. We had some issues along the way with the car, but him and the service managers made me feel very comforted and made sure I left beyond happy! Grateful for this team. More