Santa Monica BMW - Service Center

Did not check properly my request for tire puncture. I had to go other place to fix it. I had to go other place to fix it. More

They are accommodating and quick. I am able to make appointments that work with my schedule. I like that I can either get a loaner car or Uber when work is being done. I am able to make appointments that work with my schedule. I like that I can either get a loaner car or Uber when work is being done. More

Cesar Alexander Pleitez at Santa Monica BMW went above and beyond during my service appointment today. He patiently answered all my questions about the repairs, explaining everything in clear and concise and beyond during my service appointment today. He patiently answered all my questions about the repairs, explaining everything in clear and concise terms. His kind and respectful demeanor put me at ease throughout the process. The entire staff was incredibly efficient, getting my car serviced and ready to go much faster than I expected. Thanks to Cesar and the team, I left feeling confident in my BMW and grateful for the exceptional service. Highly recommend Santa Monica BMW! More

The team at Santa Monica BMW with Cesar and Chris Meyers are fantastic. Thank you. are fantastic. Thank you. More

My car broke down the day I brought it home then they fixed it and it broke down again which they said I had to pay another 2k after paying 8k they never gave me a detailed explanation what they did. The fixed it and it broke down again which they said I had to pay another 2k after paying 8k they never gave me a detailed explanation what they did. They did tell me that they triple check the car but it still broke down. They didn’t have a loner car and I had to rent a car. They don’t know how to repair cars and charge over the top amount. It’s a farce! More

Always happy with the customer service at SM BMW, very professional with excellent service, they never disappoint professional with excellent service, they never disappoint More

Went to this location to complete my annual service on BMW but wanted the technicians to look at my squeaky breaks. Tech said it’s not part of the service and pretty much said no to everything I wanted to BMW but wanted the technicians to look at my squeaky breaks. Tech said it’s not part of the service and pretty much said no to everything I wanted to check. Also, didn’t even give me a car wash. More

Poor service. Poor execution. Poor organization. Poor customer service. Poor pricing. Poor communication. Overall very negative. Poor execution. Poor organization. Poor customer service. Poor pricing. Poor communication. Overall very negative. More

I received excellent service while getting my scheduled maintenance. Appointment was easy to make, staff was courteous, and it took less time than I anticipated, considering high number of vehicles waiting maintenance. Appointment was easy to make, staff was courteous, and it took less time than I anticipated, considering high number of vehicles waiting there. I was kept in the loop by texts. More

I brought my 2019 330i in for a routine oil change and was told I needed an additional service check that cost an additional $250. When asked why my car needed this check, the service rep could not explai was told I needed an additional service check that cost an additional $250. When asked why my car needed this check, the service rep could not explain himself, only that he would not reset my service light if I did not agree to the check. After the service was complete, I did not receive any proof of service or a detailed invoice showing what had been done, only that my car passed the inspection. I have been bringing my cars to this location for over a decade and have never had such bad service. Very disappointed. More