Santa Monica BMW - Service Center

I was called on Thursday to pick up my car, I came on Friday and my car was still in the shop with the hood open. They made me wait an hour. When I received my car, passenger restraint function error was Friday and my car was still in the shop with the hood open. They made me wait an hour. When I received my car, passenger restraint function error was on and the backseat very dirty. I asked what was going on, they took my car in for another 30 minutes and told me that the technician who changed the AC filter didn't connect the airbag. After I left, I realized that oil change wasn't done although I was told in initial dropoff that it would be done. I paid $1630.66 for a tire and AC filter replacement and that wasn't even done properly. I will be unlikely to have any desire to use BMW Santa Monica in the future. More

Always happy with the customer service at SM BMW. Chris is the best , always professional and goes above and beyond every time! Chris is the best , always professional and goes above and beyond every time! More

Easy, quick, punctual. The customer service was great. I was in and out of there. The customer service was great. I was in and out of there. More

The staff have a real couldn’t care less attitude, they capitalize on the exclusivity of being the nearest service centre and as such, have NO idea what good customer service is! It’s a shame there isn’t a capitalize on the exclusivity of being the nearest service centre and as such, have NO idea what good customer service is! It’s a shame there isn’t a closer option, most would drop this dump in a heart beat! More

All was good except they turned off my digital speed display and despite doing research online I have no idea how to get it back. display and despite doing research online I have no idea how to get it back. More

Excellent service and excellent customer service. Thank you for your service and support See you next year hopefully Thank you for your service and support See you next year hopefully More

Pablo is an excellent made process drama free contacted me and keep me updated on repairs me and keep me updated on repairs More

I was able to make a service appointment with no issue. They addressed and fixed the issue in two days. My only complaint was that loaner cars are unavailable. There is a two week wait for a loaner car. Wi They addressed and fixed the issue in two days. My only complaint was that loaner cars are unavailable. There is a two week wait for a loaner car. Wish my Uber ride to and from the dealership was compensated for that. Otherwise, great experience. More

The service team wa great responsive and educational but not open on Saturday, which was surprising. not open on Saturday, which was surprising. More

Very efficient for as busy as they are. Timing worked as committed and Uber service was a nice bonus. Timing worked as committed and Uber service was a nice bonus. More