Santa Monica BMW - Service Center

Alexander at the (loaner department)did a great job helping me with my service concerns. helping me with my service concerns. More

Always a great experience at Santa Monica BMW. ..professional, quick response, polite, respectful, and good at what they do! Thank you!! ..professional, quick response, polite, respectful, and good at what they do! Thank you!! More

Needs to improve follow up communication with clients. You should call back when you say will call back and/or when a client asks for an update, especially when the update is in regards to how long their You should call back when you say will call back and/or when a client asks for an update, especially when the update is in regards to how long their respective car will be in your care. Not having a car for an anticipated 2-3 days is much different than a week or so. No prob about a delay in receiving parts or if a tire needs some extra time to be submitted for warranty reimbursement- just let your client know. Also, perhaps have the person whom initially receives the call for the services dept be updated regarding the cars that are in your care— makes your dept sound less organized when that person answers panicked or has an extended delay in their response. More

Pablo Penilla was amazing. He truly cared about my car and, most importantly, he cared about me. He truly cared about my car and, most importantly, he cared about me. More

Excellent professional service and overall a great stress free experience! I’ll be sure to go back next time I need service on my new 430 i free experience! I’ll be sure to go back next time I need service on my new 430 i More

Terrible service, poor communication, did a really bad job on my car. Charged me $800 and didn’t even completely fix a super small issue. Worst BMW dealer in the socal area by far. job on my car. Charged me $800 and didn’t even completely fix a super small issue. Worst BMW dealer in the socal area by far. More

Service advisor and loaner car assistant were very professional and courteous. Got me in and out. professional and courteous. Got me in and out. More

A lot of the employees had such low energy. Seemed very uninviting and made the process uncomfortable. Also communication was lacking Seemed very uninviting and made the process uncomfortable. Also communication was lacking More

Great experience and quick responses from customer service. They were super transparent regarding the cost of the repairs. service. They were super transparent regarding the cost of the repairs. More

Cesar is always so helpful and knows exactly what’s going on. He is always responsive to all my questions. Going to BMW North America in Santa Monica is a great customer experience. The staff is always helpf on. He is always responsive to all my questions. Going to BMW North America in Santa Monica is a great customer experience. The staff is always helpful in getting me in to my appointments. Thank you. More