Santa Monica BMW - Service Center

This dealer provides complete, dependable service. Everyone is friendly and efficient. Their communication is excellent. Everyone is friendly and efficient. Their communication is excellent. More

great work, very happy with the quality of work that was provided for my vehicle. have a good day =] provided for my vehicle. have a good day =] More

Outstanding class A service. Never had a better experience at another dealer Chris and Danny were amazing Never had a better experience at another dealer Chris and Danny were amazing More

Car had a defective roof seal that caused some components to be damaged by rain, they wanted $3500 to fix the problem. Finance told me the warranty I had puerchased was an extended warranty that covered the to be damaged by rain, they wanted $3500 to fix the problem. Finance told me the warranty I had puerchased was an extended warranty that covered the same as a new car warranty. Service disagreed and said a new car warranty would have covered the issue, buy mine didnt. Shady. More

Bill my service advisor was great. Explained everything and got things done in a timely manner. Thank you. Explained everything and got things done in a timely manner. Thank you. More

i REQUESTED FRONT PASS SEAT rattle BE ELIMINATED. wAS TOLD COULD FIND NO RATTLE. rattle IS STILL PRESENT! wAS TOLD COULD FIND NO RATTLE. rattle IS STILL PRESENT! More

Bill provided excellent service and was responsive to our calls and texts. Great experience overall. calls and texts. Great experience overall. More

Easy drop off. Easy pick up. No hassle. Service attendants should provide a little better service. Acknowledging guests sooner would help. Otherwise great. Easy pick up. No hassle. Service attendants should provide a little better service. Acknowledging guests sooner would help. Otherwise great. More

Bill is always pleasant and easy to work with. Proficient and straightforward with communication. The drop line is alwast too long but they made an effort to et us all in. Proficient and straightforward with communication. The drop line is alwast too long but they made an effort to et us all in. More

Consistently terrible service for 5 years. This service department has never had a loaner available. Previous visits fail to complete basic services such as filling the windshield fluid, rese This service department has never had a loaner available. Previous visits fail to complete basic services such as filling the windshield fluid, resetting the clock, and most recently refilling the almost full gas tank at drop off, which was emptied to perform certain tests and returned with 65 miles to empty. The recent visit also included very poor communication about the problem, how long it would take, and when the car was ready. I had to call multiple times for 4 days. This is the closest service department, but I will consider driving further, because the service was even worse this time. More