Santa Monica BMW - Service Center

Love auto reminders for service through app notifications and direct access to scheduling an appt. I was running late and called to let them know and it was no big deal. Super convenient having Uber availabl and direct access to scheduling an appt. I was running late and called to let them know and it was no big deal. Super convenient having Uber available too. More

Everything was fine until I picked up the car and drove it home. About 2 miles from the dealership the low coolant alarm came on. I drove it the final mile to my home and the high engine temperature a it home. About 2 miles from the dealership the low coolant alarm came on. I drove it the final mile to my home and the high engine temperature alarm came on. I parked the car and noticed some steam (not a lot) coming from under the hood. I opened the hot and coolant was all over the engine. At first I thought a hose failed, but I then observed that the cap to the overflow reservoir was missing. I found the cap sitting on top of the engine manifold. After letting the system cool, I replenished the cooling system with new coolant, replaced the cap and the system has worked fine since. Good thing I didn't decide to drive downtown after picking up the car and finding myself stranded on the side of the highway. I will not be bringing my BMW back to BMW for servicing. I would not recommend having Santa Monica BMW service automobiles. More

There is more paperwork than experienced at other dealers but it was organized and friendly but it was organized and friendly More

This dealership keeps my car in top condition with prompt, efficient, and quality service. They also provide clear communication about all aspects. prompt, efficient, and quality service. They also provide clear communication about all aspects. More

Chris Meyers took me in even though I didn't have an advance appointment...service was completed satisfactorily and the car was ready to go in just a few hours advance appointment...service was completed satisfactorily and the car was ready to go in just a few hours More

Everything was smooth and great. Overall an excellent service experience. Even using the semi-complimentary Uber was smooth. Overall an excellent service experience. Even using the semi-complimentary Uber was smooth. More

Great team and awesome concierge service. They’re very attentive and will always try to ensure that your vehicle is properly serviced and all attempts are made to get you out in a timely mann They’re very attentive and will always try to ensure that your vehicle is properly serviced and all attempts are made to get you out in a timely manner. More

Chris and his team are always great! He is always right on top of it. He is always right on top of it. More

Communication was a bit delayed and took a long time to fix my car. Otherwise, Bill was very helpful and knowledgeable. fix my car. Otherwise, Bill was very helpful and knowledgeable. More

Have always found everyone at this service center to be very nice and accommodating. Service was performed promptly. Added benefit is that my car is always clean when I pick it up, love that. very nice and accommodating. Service was performed promptly. Added benefit is that my car is always clean when I pick it up, love that. More