Santa Monica BMW - Service Center

There was little to no communication, especially in regards to how long the service would take. Our service technician did not respond to at least 3 text messages and 2 phone calls. It was quite sho regards to how long the service would take. Our service technician did not respond to at least 3 text messages and 2 phone calls. It was quite shocking. More

The service dept was excellent including Chryopher Meyers we kept me informed of the repairs we kept me informed of the repairs More

Always super helpful, and quick to handle any necessary repairs. Professional and courteous on every occasion! repairs. Professional and courteous on every occasion! More

Nice people and not pushy about unneeded services. Good hours for customers too. Easy location. Good hours for customers too. Easy location. More

Friendly, helpful, efficient, and nice customer service experience. one reason why I would consider leasing another BMW as opposed to a Lexus. experience. one reason why I would consider leasing another BMW as opposed to a Lexus. More

Unreasonably priced. BMW has a clear defect in part, with evidence online and numerous complaints, but still wants to charge thousands to replace it. BMW has a clear defect in part, with evidence online and numerous complaints, but still wants to charge thousands to replace it. More

Excellent professional Service Representatives were very helpful and supportive! The service facility is very high tech, efficient, and clean. helpful and supportive! The service facility is very high tech, efficient, and clean. More

Replaced part quickly and communicated right when done and check out was fast and everyone was pleasant and check out was fast and everyone was pleasant More

Couldn’t have been a smoother experience. No hidden surprises. Very courteous and honest. Even got a video walk around of the car. No hidden surprises. Very courteous and honest. Even got a video walk around of the car. More

The last three times I brought my car in for service, there was another problem with the car within two weeks that need to be addressed. I was also charged for parts that were never installed on my car. there was another problem with the car within two weeks that need to be addressed. I was also charged for parts that were never installed on my car. More