Santa Monica BMW - Service Center

Overall, it was a professional, friendly, and quick experience. The car came back nicely washed and working well. experience. The car came back nicely washed and working well. More

Good service from the writer I'm a customer kind of expensive thelabor runs food expensive thelabor runs food More

tire warranty worked but took almost 2 full days to get car back. took car on saturday as well and they wouldn't pre-order the tire so it would be there. audi had much better tire warranty service. car back. took car on saturday as well and they wouldn't pre-order the tire so it would be there. audi had much better tire warranty service. More

Provided a phone number that no one answers to call regarding your service. No one is apologetic, or even cares. regarding your service. No one is apologetic, or even cares. More

Easy to make appointment, friendly and helpful service advisor, car was ready on time- only issue was waited too long for them to bring me the car once at the service center for pick up- I thought they lo advisor, car was ready on time- only issue was waited too long for them to bring me the car once at the service center for pick up- I thought they lost my car. More

i though chris did an ex ellent job with communication and getting car ready same day! communication and getting car ready same day! More

Very grateful for fabulous service from Santa Monica BMW. Bill Evans got me in and out in short timeframe and explained the work and pricing in a way I could really understand. So appreciative for their Uber Bill Evans got me in and out in short timeframe and explained the work and pricing in a way I could really understand. So appreciative for their Uber service, also. More

Can't say enough amazing words by Jose (shop foreman). He went above and beyond when they couldn't find the issue with my car for weeks. We had some issues along the way with the car, but him and the serv He went above and beyond when they couldn't find the issue with my car for weeks. We had some issues along the way with the car, but him and the service managers made me feel very comforted and made sure I left beyond happy! Grateful for this team. More

Did not check properly my request for tire puncture. I had to go other place to fix it. I had to go other place to fix it. More

My car broke down the day I brought it home then they fixed it and it broke down again which they said I had to pay another 2k after paying 8k they never gave me a detailed explanation what they did. The fixed it and it broke down again which they said I had to pay another 2k after paying 8k they never gave me a detailed explanation what they did. They did tell me that they triple check the car but it still broke down. They didn’t have a loner car and I had to rent a car. They don’t know how to repair cars and charge over the top amount. It’s a farce! More