Santa Monica BMW - Service Center

The best service department I've ever been to! Big, clean, accommodating. The staff here are professional, helpful, and ready to explain procedures necessary to keep my BMW in shape Big, clean, accommodating. The staff here are professional, helpful, and ready to explain procedures necessary to keep my BMW in shape More

William Evans (service department) and Service Manager are a class act. Everyone there were very professional and listened to customer needs. Couldn't be happier. I strongly recommend. are a class act. Everyone there were very professional and listened to customer needs. Couldn't be happier. I strongly recommend. More

excellent service. easy experance, very attentive and helpful. Pablo was great, explained service, and any additional needs. easy experance, very attentive and helpful. Pablo was great, explained service, and any additional needs. More

Was able to fix the punctured tire same day. It was nice to be in and our same day. It was nice to be in and our same day. More

You gave me a proposal that was double the cost that it should be. I got the work done somewhere else. Then you send me a 20% off coupon. I don't feel comfortable going to Santa Monica BMW anymore. should be. I got the work done somewhere else. Then you send me a 20% off coupon. I don't feel comfortable going to Santa Monica BMW anymore. More

scheduling professionalism customer ease all work completed car was cleaned great attitude Cesar adviser was great organized on time appointment In such a limited area they ease all work completed car was cleaned great attitude Cesar adviser was great organized on time appointment In such a limited area they get the word done Thank You BMW !!!!! More

Santa Monica BMW consistently provides excellent customer service. Everyone at the dealership is friendly and professional. service. Everyone at the dealership is friendly and professional. More

Cristal is great. Very friendly and gives great explanations. She is a pleasure to work with. Very friendly and gives great explanations. She is a pleasure to work with. More

They are easy to make an appointment. Very professional when there. It’s definitely expensive to do maintenance there so I doubt I will always do my maintenance there but if it’s a big ch Very professional when there. It’s definitely expensive to do maintenance there so I doubt I will always do my maintenance there but if it’s a big check up, it’s the best option. More

Service is never up to par. I always have to return due to a issue caused from the initial service appointment. A waste of my time!! I always have to return due to a issue caused from the initial service appointment. A waste of my time!! More