Santa Monica BMW - Service Center

no-one ever called me to give me the status of my car - after 3 days of hearing absolutely nothing, I called the service center after 3 days of hearing absolutely nothing, I called the service center More

When conducting my service on November 1st, the rechnician took it upon himself to change my radio station to a Spanish speaking channel. rechnician took it upon himself to change my radio station to a Spanish speaking channel. More

If there was a zero stars I would click that. My car was sent out with the recall fix work done and the car was returned to me with a non working ventilation system. I have had other bad experie My car was sent out with the recall fix work done and the car was returned to me with a non working ventilation system. I have had other bad experiences in the past at SM BMW. More

Helpful. Very busy. Well staffed. Overpriced. Need to give more discounts to long term users. Very busy. Well staffed. Overpriced. Need to give more discounts to long term users. More

My replacement parts were replaced quickly & perfectly. Shout out to Alex in Parts, who expedited everything. Shout out to Alex in Parts, who expedited everything. More

Friendly service and honest about costs, timeline, etc. Called to confirm all work before starting. Only thing I was bummed about they installed the logo lights backwards and never returned my texts/calls Called to confirm all work before starting. Only thing I was bummed about they installed the logo lights backwards and never returned my texts/calls to fix it. More

The best! Always reliable, quick and friendly! They do great work, always finishing ahead of schedule and are honest and great to deal with, always! Always reliable, quick and friendly! They do great work, always finishing ahead of schedule and are honest and great to deal with, always! More

Every one was very professional, patiently listening to issue at hand made their best effort to be helpful and accommodating and deliver a great service issue at hand made their best effort to be helpful and accommodating and deliver a great service More

Chis Myers is the best to work with! Always stress free and keeps you posted on exactly what goin on and makes things quick and easy. Always stress free and keeps you posted on exactly what goin on and makes things quick and easy. More

Efficient courteous service. Met by a friendly service tech who referred me to a service representative. Met by a friendly service tech who referred me to a service representative. More