Santa Monica BMW - Service Center

Always exceptional service here, Chris is a real asset to Santa Monica BMW Service Center. Santa Monica BMW Service Center. More

Was waiting to pick up my car for too long. They wiped a windshield with a very dirty cloth, making it worse. The staff wasn’t friendly. They wiped a windshield with a very dirty cloth, making it worse. The staff wasn’t friendly. More

My car has two open recalls on it, so I scheduled an appointment to have these taken care of. The car is currently non operational, possibly as a result of one of the recalled issues, so I had it towed appointment to have these taken care of. The car is currently non operational, possibly as a result of one of the recalled issues, so I had it towed to the appointment. However, despite having a scheduled appointment, the service advisor refused to look at the car once I told him it was non operational, stating if he couldn't drive it, he couldn't work on it... this was weird, it's a mechanic shop, I feel like it's fairly normal to have cars towed there. Additionally, I had noted the fact that it wasn't currently drivable when I scheduled the appointment, so this shouldn't have been a surprise at all. The advisor was extremely unprofessional, rude, and obviously unhelpful. He never even laid eyes on the car, so it’s extremely confusing how he could have blindly decided what was or wasn't wrong with the car, or if it's current issues are in anyway related to the open recalls. The advisor said that he was ultimately basing his decision on my description of the problem, which was that something had overheated and melted under the hood… I’m obviously not a mechanic, but this seems like a rather vague description and seeing that one of the recalls specifically mentions the safety risk of “If Overheating Occurs, This Could Further Lead To A Short Circuit Or Melting At The Connection.” - I would have thought my description would have warranted a peak under the hood. Irregardless, it definitely doesn't seem like the safe or responsible thing to do to turn the car away. More

BMW Service Center is very professional. Had me in and out in less than 90 minutes, and even washed my car! Had me in and out in less than 90 minutes, and even washed my car! More

amazing customer service. Entire team is top notch! Cristal's personalized relationships with her customers is by far the best I've ever had. She is terrific! Entire team is top notch! Cristal's personalized relationships with her customers is by far the best I've ever had. She is terrific! More

Cesar my service advisor is a nice guy and easy going. He wa pretty transparent. However the rest of staff are short and have a good amount of attitude. Setting up an appointment was off-putting, and a He wa pretty transparent. However the rest of staff are short and have a good amount of attitude. Setting up an appointment was off-putting, and all my questions were met with a condescending tone. Also, the constant upsell to to things not necessary at an ridiculous price makes you guys lose trust that you're just trying to get money out of your customers and you don't really care. Unfortunately, this will probably be my last bmw bc im constantly frustrated when i have to take my car in More

Great service. Helpful and informative. Chris did an amazing job and was accurate in his expectation for timing. Helpful and informative. Chris did an amazing job and was accurate in his expectation for timing. More

Location is better than South Bay BMW but they gave me mismatched tires and I had to go back. mismatched tires and I had to go back. More

Wonderful service as always. Pablo was helpful and attentive. The work was done on time. I got an uber to and from. It was great Pablo was helpful and attentive. The work was done on time. I got an uber to and from. It was great More

Bill Evans always takes great care of our cars, and his customer service is excellent! customer service is excellent! More