Santa Monica BMW - Service Center

Chris Meyer and the entire staff are wonderful. They are professional caring and do a very good job. They are professional caring and do a very good job. More

Switched from a different service center. SM was friendly. Loaner service was critical and car wash nice touch. But very little clarity and transparency re why my repair was not covered under SM was friendly. Loaner service was critical and car wash nice touch. But very little clarity and transparency re why my repair was not covered under the service protection plan I bought. Asked for review of covered services. Kept getting shuffled around different depts, each blaming the other for not giving me clear delineation of coverages. Was promised a call back from finance manager, but call never came. More

From drop off too pick up, everything was perfectly managed and made it as smooth as possible. managed and made it as smooth as possible. More

Christopher Meininger was an absolutely fabulous service advisor. He is an asset to not only the dealership but to BMW he is a great representative of the team. advisor. He is an asset to not only the dealership but to BMW he is a great representative of the team. More

SMBMW called me when my service was completed, Uber picked me up at my house in Marina Del Rey, when I arrived at SMBMW they asked me if I wanted my car washed, I said that was part of the service, why picked me up at my house in Marina Del Rey, when I arrived at SMBMW they asked me if I wanted my car washed, I said that was part of the service, why call me when the car wasn't ready, then my car came out half washed, i said what's this? He told me that I was in a hurry, I told him I wasn't in a hurry, they called and said my car was ready, needless to say, it was a bad experience. More

Great service. Everyone is warm and helpful and wants to make your experience smooth and quick. Chris went above and beyond in explaining what was wrong with my car Everyone is warm and helpful and wants to make your experience smooth and quick. Chris went above and beyond in explaining what was wrong with my car. They also gave me a loaner car quickily and easily. More

Chris is the best service advisor that exists. I have been going to Chris for years and he does nothing but an excellent job. I have been going to Chris for years and he does nothing but an excellent job. More

I had a great experience at Santa Monica BMW. Everyone from the person that agreed to to the service person the manager was amazing I would return in the future to get more maintenance done on my Everyone from the person that agreed to to the service person the manager was amazing I would return in the future to get more maintenance done on my BMW. Thank you everyone for taking care of my vehicle. More

I took my car to get its yearly service. My tire pressure was fine when I came in and my car was pretty clean. When they returned it and I got back home I got warnings that my tire pressure My tire pressure was fine when I came in and my car was pretty clean. When they returned it and I got back home I got warnings that my tire pressure was low and almost 10 PSI lower than it should be. There was dirt all over my steering wheel. More

Left the car for two days and they couldn't figure it out. They charge we for Uber ride and I still have to bring back the car. out. They charge we for Uber ride and I still have to bring back the car. More