Santa Monica BMW - Service Center

Visited one year ago. Didn’t fix the recall. Broke down in the OC. Had to have my car towed at my expense. The recall is now fixed. However, 2 days later service light is Didn’t fix the recall. Broke down in the OC. Had to have my car towed at my expense. The recall is now fixed. However, 2 days later service light is on. Need oil change and brake fluid. This should have been done when my car was there a few days ago. My complaints continue but time is money and I’ll end it here. Very very very disappointed. More

Fast efficient service. All areas are clean and well taken care of. All personnel are smiling and have a great attitude. All areas are clean and well taken care of. All personnel are smiling and have a great attitude. More

Prices are high. Wait times are long however techs are friendly and knowledgeable. It’s also convenient. I would likely use them again for complex issues in occasion. Wait times are long however techs are friendly and knowledgeable. It’s also convenient. I would likely use them again for complex issues in occasion. Thank you. More

The service dept rep (Pablo) was not very friendly or helpful. Although my car did get serviced and completed on other work needed, he was a bit sour in tone. When i an additional question about how to helpful. Although my car did get serviced and completed on other work needed, he was a bit sour in tone. When i an additional question about how to turn off motion sensor inside the car (if i lock the door and my dog inside the car, how do i turn off alarm inside the car if dog moves around) , he told me to check the manual. I brought the manual to him, and he still did not answer my question and told me to go next door and ask. this was an unbelievable response considering I was at the service dept. Previously I have worked with Chris Meyers who was great. More

Cesar is always very professional. Excellent service. No problems. I would return in the future. Excellent service. No problems. I would return in the future. More

It is always a pleasurable experience to bring my car in for Service. My service advisor always keep me informed during the day on how my vehicle is progressing. for Service. My service advisor always keep me informed during the day on how my vehicle is progressing. More

I am really impressed with the quality of the service my car received at Santa Monica Bmw service center. car received at Santa Monica Bmw service center. More

Disappointing experience. My car was given back to me in worse condition then when I left it. Poor customer service and rude staff. My car was given back to me in worse condition then when I left it. Poor customer service and rude staff. More

chris myers and your whole staff is fantastic streamlined efficient process i wish everything was so easy streamlined efficient process i wish everything was so easy More

The service experiences years ago were not so great, but this time it is very different. Treemendous improvement in all fronts. this time it is very different. Treemendous improvement in all fronts. More