Santa Monica BMW - Service Center

Bill Evans always takes great care of our cars, and his customer service is excellent! customer service is excellent! More

Polite and professional staff, everyone was friendly, welcoming and very professional. I will definitely be back. welcoming and very professional. I will definitely be back. More

Clean, efficient & professional although the car was delayed for pickup approximately 2 hours more than projected. delayed for pickup approximately 2 hours more than projected. More

Great service from Manfred! Great communication. All issues were resolved. Also the people at rental were great - very kind and professional. Great communication. All issues were resolved. Also the people at rental were great - very kind and professional. More

The service advisor is very professional and had my vehicle ready in just a few hours. vehicle ready in just a few hours. More

Smooth interaction. Comfortable setting. Responsive agent. Free car wash. Exterior and interior was very good Comfortable setting. Responsive agent. Free car wash. Exterior and interior was very good More

Replaced the tire on our 430! Easy in and easy out. Very professional and friendly service. They even washed our car. Wonderful experience! Easy in and easy out. Very professional and friendly service. They even washed our car. Wonderful experience! More

Great experience. My service manager, Bill, was helpful,efficient and very nice I will recommend. My service manager, Bill, was helpful,efficient and very nice I will recommend. More

My service advisor, Pablo Penilla was really helpful and knowledgeable. He made sure that he will communicate and update me the whole time. knowledgeable. He made sure that he will communicate and update me the whole time. More

I went in for an oil change and when I got back in the car a service light was on. I would have preferred for someone to alert me to the light versus me needing to get back out of the car to investigate a car a service light was on. I would have preferred for someone to alert me to the light versus me needing to get back out of the car to investigate and make another appointment. Then, when I did bring the car back in to investigate the light, I didn't receive any updates over the phone or e-mail about my car, and I had to call back in. I usually get better service and was disappointed this time around. More